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I made an appointment online to have mp3 installment done on my vehicle. I live in a town that does not have a best buy, so I would have to travel 90 miles to the nearest one to get this done. I then called the store to make sure they'd have the part in or what I needed to do to insure the part was in since I don't necessarily know what they would need to have this done. The clerk I spoke to was rude, stated that I needed to come in and purchase the part before the work could be done (yes, of course, that is why I am calling...), that he had no clue what I was wanting done despite me telling him I have an appointment for later on in the week for mp3 installation to be able to play an ipod/iphone in the vehicle. I told him again what I was wanting done and he rudely told me that they don't even make appointments until the person comes in and buys the part. I explained again that I simply wanted to know what they had in stock for what I am needing done, and the clerk hung up on me. Appointment will be canceled and I will never use this store for service regardless of what it is.