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Roscoe
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- First reviewApril 6, 2016
- Last reviewApril 6, 2016
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Roscoe's Reviews
Bluesound NODE 2: This media player lets you wirelessly stream music to your speaker system via Bluetooth or Wi-Fi. Ethernet, optical and analog audio inputs offer additional listening options. Learning IR controls let you use your existing remote.
Customer Rating
1
Limited Customer Service, Limited Library Size
on April 6, 2016
Posted by: Roscoe
I chose the Bluesound Node 2 because of the good product reviews. In re-reading them, they all address the hardware, which is good for the price. The big shortcoming is virtually no customer support for a product that needs to network to other devices. 1) No human contact 2) Support only by email 3) 1-2 day response time per correspondence 4) double the time if the Bluesound employee is not reading your emails very carefully, and responds with a stock answer from their website. Additionally, they have no available escalation path. If the person assigned to your problem does not know much, you are stuck with them. Given that you can only return things for 15 days to Best Buy, you are almost certainly going to face a time crunch if you have any problems.
My problem was that the Bluesound unit would not successfully scan my music library, even though previous Logitech and Subsonic systems could. Two big glitches in their design are 1) The software is not very robust. If their scanner hits a glitch, or a file it does not like, it simply quits, and all progress is lost. Your library file size is zero, and the library icon does not even appear on the user interface. No explanation. Or if you add music to your library, and if there is any problem, you lose your entire library index and need to sink much time to find the offending file and rescanning the whole thing. 2) The maximum number of songs you can have in your library is limited. The suggestion of the crack technical support team was to divide my library into two, even though there is no way to easily switch between the two libraries without erasing the first library index and a long re-scanning of the second library. When they proposed this solution, I asked what the end game was, what was the final solution. Their answer was, “Unfortunately we cannot tell you the "end game", as we really do not know (since we are the support crew, not the developers...). there isn't a way at the present time to have more songs in your library, we're sorry about the inconvenience... However what we can tell you is that our team of engineers continue to challenge this index limit while doing everything to better the Bluesound music experience for our customers.”
So…..great product if you have a very small music library and never need any help.
My problem was that the Bluesound unit would not successfully scan my music library, even though previous Logitech and Subsonic systems could. Two big glitches in their design are 1) The software is not very robust. If their scanner hits a glitch, or a file it does not like, it simply quits, and all progress is lost. Your library file size is zero, and the library icon does not even appear on the user interface. No explanation. Or if you add music to your library, and if there is any problem, you lose your entire library index and need to sink much time to find the offending file and rescanning the whole thing. 2) The maximum number of songs you can have in your library is limited. The suggestion of the crack technical support team was to divide my library into two, even though there is no way to easily switch between the two libraries without erasing the first library index and a long re-scanning of the second library. When they proposed this solution, I asked what the end game was, what was the final solution. Their answer was, “Unfortunately we cannot tell you the "end game", as we really do not know (since we are the support crew, not the developers...). there isn't a way at the present time to have more songs in your library, we're sorry about the inconvenience... However what we can tell you is that our team of engineers continue to challenge this index limit while doing everything to better the Bluesound music experience for our customers.”
So…..great product if you have a very small music library and never need any help.
My Best Buy number: 593969814
No, I would not recommend this to a friend.
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