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Stephanie
 
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    December 16, 2015
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    December 16, 2015
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Premier - 36" Freestanding Gas Range
Premier - 36" Freestanding Gas Range
Whip up tasty meals with this Premier BLK5S9WP 36" freestanding gas range that features 5 burners, including a griddle, to help you prepare a variety of dishes. The baffled oven burner heats food evenly for flavorful results.
 
Customer Rating
1 out of 5
1
Good luck
on December 16, 2015
Posted by: Stephanie
This whole experience has turned me off as a Best Buy customer for life. I ordered the stove for one of my rental properties on 10/31 and finally, on 12/15, have a working stove. The delivery date was pushed back at least 3 times and when it finally arrived, it was broken. This took several calls with Geek Squad during which time my tenants were told that a repairman was scheduled to come fix the stove and no one ever showed up. It seems the problem lies with the manufacturer, Premier Appliance, as well as Best Buy systems being inadequate to handle the problem. On several occasions, I was told the part to repair the stove was going to be shipped and it never was. I was also told it would be shipped to the delivery address, which it wasn't. Why don't your employees know where the part is or when it's being shipped?? BEST BUY: Do yourself a favor and equip your employees with the adequate tools to resolve these issues! What finally turned me off as a Best Buy customer was the fact that, here I was stuck with a non-working oven (the burners sort-of worked) and Premier Appliance would not exchange the stove until I returned the old one! When I pressed Best Buy for an exception on this, they stated, "Sorry, that is their policy." So I had to ACTUALLY BUY A 2ND STOVE and risk doing this whole, horrid process again. Unbelievable. This is no way to satisfy your customers or properly handle a situation. I work in customer service too, and I would be out of a job if I did business this way. YOU ARE A HUGE COMPANY: TELL PREMIER APPLIANCE THAT YOU VALUE YOUR CUSTOMERS AND REFUSE TO DO BUSINESS THIS WAY. The $100 gift card you're sending me for my trouble is a sad attempt at extending an olive branch. I will not use it and I'm afraid to give it to anyone, as I cannot recommend your business.
My Best Buy number: 1049086994
No, I would not recommend this to a friend.
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