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Hollee
Hollee's stats
- Review count1
- Helpfulness votes34
- First reviewSeptember 21, 2016
- Last reviewSeptember 21, 2016
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- Average rating1
- Review comment count1
- Helpfulness votes2
- First review commentSeptember 21, 2016
- Last review commentSeptember 21, 2016
- Featured review comments0
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Hollee's Reviews
Clean every inch of every dish. This Samsung appliance washes away heavy foods without the need for you to pre-rinse. Plus, the quiet operation mean you won’t be interrupted by loud noises while the dishwasher is running.
Customer Rating
1
Save yourself from the headache and wasted money!
on September 21, 2016
Posted by: Hollee
My husband and I purchased this dishwasher 14 months ago. I made the mistake of not purchasing an extended warranty and I wish I would have. 2 months after the 12 month warranty expired our dishwasher stopped working and began showing error warnings for a possible leak (the heavy load light was blinking repeatedly.) We called Samsung and they refused to send anyone out, saying that is was not their product that was defective but rather Best Buy who installed the dishwasher incorrectly. We were later referred (by a friend) to a local company to come take a look and were told that these dishwasher are nothing but trouble. They are impossible to work on and they are not built to last. The technician was nice enough not to charge us for the service call and told us there were multiple issues with the dishwasher and we'd have better luck just purchasing a new one rather than spending hundreds of dollars in repairs and labor. I will never buy another Samsung appliance again. Do yourself a favor and read the reviews on Best Buy and google them as well. The issue we experienced is VERY common with this make and model. I wish I would've known before.
My Best Buy number: 0542202351
No, I would not recommend this to a friend.
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Hollee's Review Comments
Clean every inch of every dish. This Samsung appliance washes away heavy foods without the need for you to pre-rinse. Plus, the quiet operation mean you won’t be interrupted by loud noises while the dishwasher is running.
Overall1 out of 5
1 out of 5Stay away from Samsung dishwashers
By Momo
Bought a Samsung dishwasher from Best Buy three years ago for a cabin in north Georgia used only in the summer. It stopped working in May. Six repair companies refused to come look at it. Then, an authorized Samsung technician failed to show up a month ago. A second company -- also authorized -- was scheduled and then called to say they were no longer working with Samsung. The repair folks said the dishwashers were terrible, the company was not great on technical support and parts were hard to get and pricey. I escalated the issue to a Samsung customer service supervisor and he ultimately sent me to Sears Repair Service as he couldn't get anybody else. The guy just left -- he said the main control board and the pump were bad and it would $780 in parts. He noted the dishwasher looked brand new -- probably used 50 times. Tomorrow, it goes in the trash and I buy a reliable Whirlpool. The general view of the repair folks was Samsung has not mastered dishwashers. My experience bears that out. While it worked, it was fine and quiet. This one probably came with bad parts but the warranty expired after 2 years and it stopped worked in 2.5 years. So again, stay away. When so many repair companies flat out tell you, "We don't work on Samsung dishwashers," you know there is a problem.
Hollee
Virginia
September 21, 2016
We went through the same issues, and Samsung refused to come out and said Best Buy installed it incorrectly and the issues weren't because of their product. We owned the Samsung for 14 months before I broke and had to buy a new one. The warranty expired 2 months before it stopped working. I will never own a Samsung again.
+2points
2of 2voted this comment as helpful.
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