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FormerSonyUser
 
 
 
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  • Review count
    1
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  • First review
    August 29, 2016
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    August 29, 2016
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FormerSonyUser's Reviews
 
This Sony home theater AV receiver has seven amp channels and is high-resolution audio compatible. This receiver delivers lossless quality sound with DTS-HD and Dolby TrueHD audio and uses the latest video standards supporting 4K and HDR-compatible HDMI. Stream music from Wi-Fi, AirPlay, Google Cast and Bluetooth with this Sony home theater AV receiver.
 
Customer Rating
1 out of 5
1
2 Bad Units in a Row
on August 29, 2016
Posted by: FormerSonyUser
I don't typically write reviews but this experience was frustrating.
I purchased this receiver online and picked it up from my local Best Buy. When I hooked it up, one HDMI input would not pass a signal. I did a lot of troubleshooting and confirmed that it was a bad input, not the cable or my source. I tried to exchange it but the store had no more. I got a refund and went to the next closest Best Buy to buy another one. When I got the 2nd one home, TWO HDMI inputs would not pass signal.
I contacted Sony support. They gave me 2 ridiculous suggestions, wouldn't answer any of my direct questions (I thought it might be an HDCP issue) and then told me that I would have to send the unit in for repair at my own expense. I promptly returned the 2nd unit.
This issue shows up on the Sony Support message boards as a very common issue with this line of receivers. Be forewarned.
I've always used Sony for my home AV. From receivers, to Blu-Ray players, to speakers... Their support (or lack of it) with this issue was disappointing. It was a huge waste of my time. I felt like I was more interested in troubleshooting the issue than the Support Rep. No more Sony for me.
My Best Buy number: 2761196244
No, I would not recommend this to a friend.
+55points
60of 65voted this as helpful.
 
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