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bob3iii
 
 
 
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    February 6, 2014
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    February 6, 2014
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bob3iii's Reviews
 
Ooma Telo uses VoIP technology to get free home phone service by using your internet connection—you only pay monthly taxes and fees. Get all the features of a traditional landline, such as caller ID, call waiting, robocall blocking, and address-based 911 calling. Take your home phone on the go with the Ooma mobile app.
 
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Customer Rating
2 out of 5
2
Caller ID Does Not Work!
on February 6, 2014
Posted by: bob3iii
from Palmdale, CA
I've been an coma customer since 2008. I bought my original hub and scout from BestBuy and never had a single problem with it. I decided it was time to move up to the Telo system since it had supposedly better connectivity to faxes, etc. Mind you when I disconnected the old Hub it was still working perfectly. I connected the new Telo and it took more than three days for them to transfer my account to my new Telo, how's that for a loyal customer service! The following day my caller ID stopped working for the Telo. I called Saturday and after doing stupid tests which I knew were a waste of time, they told me they would contact Engineering and they would call me back in 24 to 36 hours! I called after 36 hours since they never called back! I wanted to talk to somebody in engineering. They said that it wasn't possible and level 3 support told me that she would call me back after she spoke to them. She did call back later that day to finally let me know that there's a firmware problem that is being worked on by engineering. That they would have fix by the end of the week or the beginning of next week. Today is Thursday, if they don't solve the problem by next Tuesday I will return the unit to Best buy and get my money back and subscribe to Time Warner phone. Their international rates are cheaper. I should also mention that the speaker on the new Telo is not loud enough to screen calls. At its loudest setting the voices break up and are hard to understand.
My Best Buy number: 0582763539
What's great about it: Small size
What's not so great: No caller ID, Bad customer support
No, I would not recommend this to a friend.
Ease of Use
3 out of 5
3
Features
1 out of 5
1
Performance
3 out of 5
3
+17points
37of 57voted this as helpful.
 
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