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Roger
 
 
 
Roger's stats
 
  • Review count
    1
  • Helpfulness votes
    7
  • First review
    December 19, 2015
  • Last review
    December 19, 2015
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    2
 
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Roger's Reviews
 
Expand your Lorex LW2731, LW2732 or LW2932 surveillance system with this Lorex Live SD+ LW2731AC1 indoor/outdoor wireless camera that features VGA (640 x 480) resolution for a clear view. A PIR sensor offers reliable motion detection.
 
Customer Rating
2 out of 5
2
Good product pathetic customer service
on December 19, 2015
Posted by: Roger
Would have given 5 stars 3 weeks ago. I have had this system for a year. Easy to install and has worked flawlessly. Wanted to add 2 additional cameras so contacted Lorex to find out if a particulat Lorex camera which was a different model to what I had was comparable with my present system. Got no answer on their telephone but was referred to a web based customer service center and told I would have an answer shortly. 3 weeks later got an email apologizing for the delay and advising me that they had. Already closed my ticket. No answer to my question. They then requested that I call " their sales department" during business hours.. Guess they're to busy to answer a simple question on the web site. Waiting 3 weeks is ridiculous. Very poor service, I cannot recommend this product due to the fact they will not back it up. More interested in selling than making sure their customers are happy.
No, I would not recommend this to a friend.
+7points
7of 7voted this as helpful.
 
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