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August 28, 2013
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August 28, 2013
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6Days's Reviews

Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless Steel

Add this sleek and spacious Samsung 25.5 cu. ft. french door refrigerator to your busy household. Control the settings exactly how you want in order to freeze and chill food fast. Plus, you'll have plenty of ways to organize ingredients, making it easier for everyone to grab and go. Get great-tasting, filtered water directly from your refrigerator. Spend less time and money buying bottled water.

Customer Rating

known problem could cost you

on August 28, 2013

Posted by: 6Days

My wife and I were happy to pay a little more for our Samsung Fridge, it performed well in consumer ratings and had the look we wanted. Purchased in Mar 2012, installed in June 2012, and just spent 6 days (summer days) without refrigeration. The technician, and there was only one Samsung had in our area - so had to wait 3 days for him, removed a panel and new exactly what to do, and was done in about 20 mins. Because, he said, they see the same problem with all the Samsungs they service. He had the replacement parts with him, it's such a known problem. The Defrost Sensor failed and the Drain Heaterclip is not engineered nor installed properly.

Spent way too much time on the phone with Samsung Customer Service and the Executive Customer Service, because they were so incompetent, that they created two service #s because my wife and had to share the responsibility of spending several hours on the phone. And don't think the "Executive" Customer Service was any more helpful. They only apologized that there was nothing they could do and that they weren't willing to stand by their product by covering the repair. Not even mentioning the cost of the food we had to throw out and ice we had to keep buying - all because of their faulty sensor and heaterclip.

Oh, and the automatic ice maker produces about a dozen ice cubes a day, and they tend to end up all over the freezer for some reason. Probably just more poor engineering.

I will not buy another Samsung product, if this is what I can expect from their products and service.

What's great about it: lots of space

What's not so great: Ice maker is inadequate, known issue with parts

No, I would not recommend this to a friend.

Quality