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WFBGILBERT
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- Review count1
- Helpfulness votes15
- First reviewMarch 24, 2015
- Last reviewMarch 24, 2015
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- Average rating1
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WFBGILBERT's Reviews
The Samsung over-the-range microwave with sensor cooking makes it easy to heat and is simple to clean.
Posted by: WFBGILBERT
I will never buy a Samsung microwave again. Mine suddenly stopped heating after only 3 years. I was told that the likely culprit is the Magnetron which "luckily" is under warranty for 10 years. Samsung agreed to send a technician to my house to check out the problem. However, Samsung did not tell me that they don't cover the visit ($110!) or labor! Luckily, the technician called to warn me of this before they showed up (they must run into this a lot) so I was able to cancel. After calling Samsung back (on hold for 45 minutes), they said the only thing they could offer me was a 1-year extended warranty which would cover parts and labor. Intrigued, I said that sounded OK and asked how much. After being transferred to a "warranty specialist" (on hold for another 15 minutes), I was told that they would be happy to sell me an extended warranty....for $288! Never again Samsung!
No, I would not recommend this to a friend.
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