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December 22, 2015
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December 22, 2015
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Hawk18's Reviews

Bosch - 100 Series 24" Tall Tub Built-In Dishwasher with Stainless-Steel Tub - Black

Bosch 100 Series built-in dishwasher: Clean up after dinner quickly with this dishwasher, which features a concealed heating element for powerful cleaning and a RackMatic adjustable rack to accommodate up to 14 place settings.

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Customer Rating

Works well as long as latch doesn't malfunction

on December 22, 2015

Posted by: Hawk18

After looking at several models and reading reviews we decided to purchase this dishwasher several months ago. Bosch is a well known brand and we were very excited to be upgrading from our old GE dishwasher. The unit was installed by Best Buy contracted installers and that process was very simple and worry free. The unit looks very nice and we were very pleased with our initial use of the washer. It cleaned so much better than our previous washer. The controls were easy to manage and were hidden under the edge of the counter for a cleaner aesthetic appearance. The stainless steel tub is very nice. It didn't seem to have quite as much room as the GE but it was sufficient for our needs. This washer was extremely quiet. Most of the time we couldn't even tell it was running if it weren't for the red LED light that was broadcast onto the floor while running, which is a very nice feature. All in all it functions very well with the exception of one major problem, which is why I am giving 3 stars...

The only thing wrong, or potentially wrong if you are considering this unit is the latch system. About 2 months in we started noticing that it hadn't finished its cycle after being started before we went to bed. We woke up the following morning to the unfinished cycle. Upon closer inspection we noticed that the door was not shut. We ran trial and error on it for several weeks. Some of the time it was fine and would complete its cycle and some of the time it would not. Over the last month we noticed that it was only getting worse and more frequently it would not complete its cycle. Finally I had no choice but to call the store and discuss the situation. Best Buy Customer Service was EXTREMELY helpful. I cannot say enough nice things about the level of customer service and professionalism they displayed. They took care of the situation and I am currently awaiting a replacement to be delivered and installed. Thank you Best Buy for making a potentially stressful situation a completely worry free one.

So, in summary, if you want to take a chance on the latch functioning appropriately then this would not be a bad choice. If the latch on our unit was still functioning properly we would be very happy with it. Unfortunately, after speaking with the installer, this is a fairly common occurrence with this model. We chose to go away from Bosch for this reason and for this reason only.

Thank you.

My Best Buy number: 3462278925

No, I would not recommend this to a friend.

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