Go on your computer and go to type http://www.samsung.com/us/support/downloads into your browser. This will take you to a screen where you can check the firmware and make sure all new updates have completed, Type in the model number of the sound bar and click enter, If it has any updates or downloads needed, they will show up as hyperlinks (clickable words).**SAVE DOWNLOADS ON A USB DRIVE/FLASH DRIVE. THIS YOU WILL NEED TO PLUG IN YOUR SOUND BAR TO COMPLETE THE FINAL STEPS OF UPDATING. Directions on how to update are provided with the download. This worked for me.