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May 16, 2017
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May 16, 2017
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badwatertaste's Reviews

LG - 22.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth 4-Door Refrigerator with WiFi - Stainless Steel

Store chilled and frozen foods with this LG refrigerator. Its InstaView Door-in-Door panel lets you see inside without letting cold air escape, and its Slim SpacePlus ice system provides more shelf space. This 23 cu. ft. LG refrigerator uses Smart Cooling technology to keep temperatures consistent, so food stays fresh longer.

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This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

Gorgeous but water tasted like plastic

on May 16, 2017

Posted by: badwatertaste

We owned this gorgeous refrigerator for 3 weeks but exchanged with GE cafe due to bad water taste. The water smelled and tasted like the plastic of the new refrigerator. We have flushed tons of water for two weeks but the taste still persisted. Called LG customer service and a technician came out and claiming that the water tastes fine and it's either psychological problem or some mineral is activated due to temperature change. We tested without filter and sat the water in the reservoir for two hours and the tastes even worse. After re-installing the filter, the plastic taste got lessened so filter was kinda working. It is a bummer to have an expensive refrigerator and buying drinking water from grocery store for two weeks.

So, we exchanged to GE cafe and delivered today. After flushing around 40oz of water for 10 minutes, we got our water back (and also made me even more angrier to looking back past 3 weeks)! We are very happy with the new GE refrigerator and thank to bestbuy's exchange policy.

I do agree that this is more gorgeous than the GE. But hey, GE delivers drinkable water while this one does not. Also, I am not sure whether you want to deal with LG customer service as they don't admit defect. Just double down with geeksquad policy.

Bottom line: if you taste water like plastic with this one (or perhaps any other refrigerator), just don't waste time with customer service or flushing. Just call bestbuy, and setup return or exchange ASAP!

My Best Buy number: 1043331588

No, I would not recommend this to a friend.

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