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Disappointed
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- Review count1
- Helpfulness votes14
- First reviewMarch 20, 2016
- Last reviewMarch 20, 2016
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes5
- First review commentSeptember 9, 2016
- Last review commentSeptember 9, 2016
- Featured review comments0
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Disappointed's Reviews
Prepare a variety of dishes with this Bosch 800 Series HBN8651UC built-in double electric wall oven, which features various cooking modes that help you bake, broil, roast, make pizza, proof dough and more. The self-cleaning design simplifies maintenance.
Customer Rating
1
didn't listen to my husband and/or the repairman
on March 20, 2016
Posted by: Disappointed
My ovens arrived after fits and starts (2 months!) with BestBuy-they blamed Bosch for the delay and of course Bosch said they were full of it. My ovens worked for 3 days after install- another 3 weeks without an oven and it came down to a wire that wasn't properly attached from the factory. This was only discovered after 3 more visits from my friendly repair guy and an electrician! Now the oven randomly acts like someone has touched the panel (15-20 times per day). That's not the irritating part, it doesn't actually turn on, but if you have the oven on when it does this random act it will shut your oven off! I called Bosch, they said call the repair guy (we are now on a first name basis). He came out, and of course had to call Bosch, who promptly told him that it's a "known" issue and told him to call back every Friday to see if there is a fix ready. Not what I'd call good customer service! Why not notify all the customers who have these units #1 that a problem exists and #2 when there is a fix! I have a Bosch dishwasher, cooktop and microwave...they are great, but I'm waiting for the other shoe to fall!
My Best Buy number: 2873283078
No, I would not recommend this to a friend.
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+11points
14of 17voted this as helpful.
Disappointed's Review Comments
Prepare a variety of dishes with this Bosch 800 Series HBN8651UC built-in double electric wall oven, which features various cooking modes that help you bake, broil, roast, make pizza, proof dough and more. The self-cleaning design simplifies maintenance.
Overall1 out of 5
1 out of 5didn't listen to my husband and/or the repairman
By Disappointed
My ovens arrived after fits and starts (2 months!) with BestBuy-they blamed Bosch for the delay and of course Bosch said they were full of it. My ovens worked for 3 days after install- another 3 weeks without an oven and it came down to a wire that wasn't properly attached from the factory. This was only discovered after 3 more visits from my friendly repair guy and an electrician! Now the oven randomly acts like someone has touched the panel (15-20 times per day). That's not the irritating part, it doesn't actually turn on, but if you have the oven on when it does this random act it will shut your oven off! I called Bosch, they said call the repair guy (we are now on a first name basis). He came out, and of course had to call Bosch, who promptly told him that it's a "known" issue and told him to call back every Friday to see if there is a fix ready. Not what I'd call good customer service! Why not notify all the customers who have these units #1 that a problem exists and #2 when there is a fix! I have a Bosch dishwasher, cooktop and microwave...they are great, but I'm waiting for the other shoe to fall!
Disappointed
Hollister, CA
And now....
September 9, 2016
It's been almost a year, I did finally get a new 'mother board' as the issue was a well known issue and the fix was replacing the mother board. The day after it was installed I went to use the top oven, it wouldn't come up to temperature. I've spoken to Bosch, (who is now refusing to acknowledge me) and I still do not have a double oven that works. Horrible, horrible customer service and even worse quality control! Do not buy....
+5points
5of 5voted this comment as helpful.
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