Love Lasko products. Bought this heater and was shipped to my house. Box was damaged and the inside of the heater had cracked plastic pieces. Worked fine, however, made a clicking noise so I returned and ordered another. The second one that shipped was actually in used condition! There were scrape marks all over it and a collection of thick dust on the vent on the bottom!! Looked like it had been heavily used!!! I was shocked! Called customer support and they told me to return to store. I returned with no problems, however, I find it extremely strange that BestBuy didn't look into this more for me. How did this product get through quality control!?!!?! I am still in shock. Better if you order from another place.