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MIssPiggy
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- Helpfulness votes40
- First reviewDecember 30, 2015
- Last reviewDecember 30, 2015
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- Average rating1
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MIssPiggy's Reviews
With a generous 30 cu. ft. capacity, this Door-in-Door Refrigerator with CustomChill drawer provides customizeable capacity for even more ways to use your space. From post-workout protein shakes to after-school snacks, LG's Door-in-Door design keeps all your favorites at your fingertips while reducing cold air loss to help keep foods, fresher longer. And thanks to the versatile CustomChill drawer you have additional refrigerator or soft freezer space when you need it. Plus, our advanced Smart Cooling Plus System is designed to maintain superior humidity and temperature levels to help keep food fresher longer while the Fresh Air Filter helps keep food tasting its best.
Customer Rating
1
Looks cool but not worth $1
on December 30, 2015
Posted by: MIssPiggy
Purchased this refrigerator July 2015, It worked well for less than 6 months. First the freezer went out... Dec. 22nd, then Dec. 25th our Ice maker stopped working and finally our refrigerator hasn't been working since December 26th. We first called LG Dec.23rd and did some trouble shooting, with no luck, we called back Dec. 24th and understood that we would not get a repairperson out until after Christmas...that was fine with us... We called again on Dec 25th because the Ice maker had then quit working. And were told we would receive a call Dec. 26th to set up our repair appt. We never got the call. Dec. 27th came and I called frantically because now the whole refrigerator stopped working. I was called back Dec. 28th to confirm an appt. for Dec. 31st, with a 3rd party Sharper Image. This I thought was completely unacceptable since I had been calling since the 23rd, but what choice did I really have. I then called Sharper Image to make sure we are on the schedule today Dec. 30th and they had not received our work order!!!!!! I called LG and they say they sent it via email to Sharper Image, which is not how they usually send work orders. I was upset that they would not go the extra mile and call to confirm the repair service got the order.... the customer service rep then put me on hold to call Sharper Image only to find out that the email address the work order was sent to no longer exists. The customer service gal told me that they don't have availability until Tuesday Jan 5th. This was absolutely not acceptable in any way, so I asked to speak with a Supervisor....after explaining my situation to him of my 4 kids eating out of a cooler in my backyard and all the hundreds of dollars in food I have had to throw out,,,all he said was I am sorry there is nothing else I can do but resubmit the work order. I am absolutely appalled at his response and the lack of customer service I have received. I will never again purchase anything made by LG. The only thing I can say is if you decide to purchase this refrigerator anyway, buy the geek squad protection plan because you are going to need it.
No, I would not recommend this to a friend.
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