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April 8, 2014
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April 8, 2014
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daveneo6's Reviews

Frigidaire - Gallery 4.6 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range

Prepare tasty meals with this Frigidaire Gallery FGES3065PF slide-in electric range that features Effortless convection technology, which circulates air throughout the oven for even heating. Steam cleaning quickly removes soils and minimizes odors.

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Customer Rating

Underside of cook top damaged in 13 days

on April 8, 2014

Posted by: daveneo6

from Cleveland OH

Gender:Male

Age:35-44

We had the stove for almost two weeks when after cooking bacon we tried to clean the stove to find some small spots (The largest spot was the size of a quarter) on the underside of the cook top glass right over a burner. The spots resembled an oil slick on the under side of the glass.

I called Frigidaire and they said there were no reported events like this and that this hadn't ever happened before. I'm in disbelief that I'm the first person to ever see quality issues with their stoves and what was clearly a manufacturers defect. I told them I had no confidence in their brand if they can't even admit they have problems I can't trust their products in the future. Luckily I called bestbuy on the weekend it broke, if I waited till the next monday I would have been out of the 14 day return period. I have to say I didn't realize the return period for appliances was only 14 days so we got really lucky.

Frigidaire said they would have sent someone out to fix the issue since it was so new and they would have had to replace the cooktop. However if the cooktop had this manufacturing defect who is to say the replacement wouldn't have issues on the underside of the surface as well? I bought a samsung range and haven't looked back at this mistake.

My Best Buy number: 2832804122

What's great about it: We got it on sale

What's not so great: It had a clear manufacturers defect

No, I would not recommend this to a friend.

Quality