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    September 5, 2012
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    September 5, 2012
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NETGEAR - ADSL2+ Broadband DSL Modem - White
NETGEAR - ADSL2+ Broadband DSL Modem - White
Enjoy a fast connection to the Internet with this modem that is compatible with most DSL providers and features a 10/100 Mbps Ethernet LAN port for easy connectivity. Firewall capability provides a secure connection to keep your data safe.
 
Customer Rating
1 out of 5
1
Low Speeds with Centurylink
on September 5, 2012
Posted by: OutStandingInMyField
from Iowa
I use it in...:Large home
The unit installed and connected easy enough but it would not reliably connect at 7mbps. It would only connect at 5mbps. I called Centurylink and when they rebalanced the line, the unit would renegotiate to 7mbps, but 2 minutes later it would drop the DSL connection and then renegotiate back to under 5mbps. In all, I called Centurylink and Netgear 3 times each (alternately).
The first netgear call resulted in them having me disable the NAT and declaring the issue resolved.
The second netgear call resulted in them having me reboot and declaring the issue resolved.
The third netgear call resulted in them hanging up on me while putting me on hold. While that isn't too uncommon, them not calling back when they SPECIFICALLY asked for a callback number for just such an event is annoying. Maybe they were trying to save on international calling charges from India...
I considered blaming the line coming into the house, but I then put an Actiontec G1000 (also purchased from BB) on the line and it connected up fine at 7mbps without any tech support calls, rebalancing, or voodoo rituals.
Thankfully the modem is within 30 days of purchase, so this piece of ...plastic.. is going back ASAP.
If you have a slow connection and never plan to upgrade, it may be worth using, otherwise look for something else because if you have issues you wont get any useful help from the manufacturer.
What's great about it: Small, not black, might be able to cook eggs on it
What's not so great: does not connect reliably above 5mbps, poor tech support
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Performance
1 out of 5
1
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18of 23voted this as helpful.
 
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