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- First reviewJanuary 17, 2014
- Last reviewJanuary 17, 2014
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falconman515515's Reviews
This ARRIS SURFboard SB6141 DOCSIS 3.0 high-speed cable modem delivers 8-channel downstream data speeds up to 343.1 Mbps for fast Internet connection. The internal filter helps minimize interference for enhanced performance.
Customer Rating
1
Constant Timeouts and loss of connection till Zoom
on January 17, 2014
Posted by: falconman515515
from Fresno, CA.
I use it in...:Large home
I had an issue about months ago with my Motorola SB6121 after some use ... all the sudden I would lose connection for a few minutes then it was back Over & Over & Over .... had them replace EVERYTHING in my house ... new wire from street to house from outside through the house into my office to my modem .... So I told them to just give me one of their junk modems and I was good to go for a while.
So I decided well I just had a bad one no biggie ... and now they have the brand new Motorola SB6141 that’s a bit future proof so I thought heck ya let me give that one a try since I don’t want to pay Comcast for their old one they gave me.
Bought the SB6141 and 2 days later ... Boom ... drops off for a few minutes then back up, then off for a few minutes then back up .. over and over ... and later in the night it would drop off completely for a while then come back. Weird thing the modem's lights stayed like normal and the signal lights looked like all was good but it wasn't.
Hmmmmmmmm
So I decided to dig around and research on Comcast /Xfinity and Motorola SB6141 and 6121 modems and Low And Behold there is TONS AND TONS of issues just like mine All OVER the Internet!
And reading through a bunch of things I kept seeing this Zoom Modem being recommended and people saying my SB6141 sucked and lost connection constantly and after getting the Zoom Zero issues. So I found it locally here at BB for 70 bucks and thought before I bring more techs out I'll try it.
For Days and Days now late at night my internet was DONE ... dropping off, resetting, and losing connection all together.
Zoom 5341j has been connected all day and all night and 100% ZERO ISSUES ANYMORE!
I know it's only one night (I will be sure to come back and update) but I know Dang well that if my SB6141 was still connected my whole house would have been down again tonight.
This Zoom modem I guess works better with connections that are not perfect and may have noise and slight connection issues (not sure what you would call em' I read about what they are but don't remember) ..... Many who have no issues with the Motorola Surfboard line may have rock solid zero interruption or flawed signals .... Many do not and if you have any kind of connection issues or errors or constant reboots or restarts then BUY THIS MODEM!
So happy I decided to research and fix this issue myself by finding this new modem.
So I decided well I just had a bad one no biggie ... and now they have the brand new Motorola SB6141 that’s a bit future proof so I thought heck ya let me give that one a try since I don’t want to pay Comcast for their old one they gave me.
Bought the SB6141 and 2 days later ... Boom ... drops off for a few minutes then back up, then off for a few minutes then back up .. over and over ... and later in the night it would drop off completely for a while then come back. Weird thing the modem's lights stayed like normal and the signal lights looked like all was good but it wasn't.
Hmmmmmmmm
So I decided to dig around and research on Comcast /Xfinity and Motorola SB6141 and 6121 modems and Low And Behold there is TONS AND TONS of issues just like mine All OVER the Internet!
And reading through a bunch of things I kept seeing this Zoom Modem being recommended and people saying my SB6141 sucked and lost connection constantly and after getting the Zoom Zero issues. So I found it locally here at BB for 70 bucks and thought before I bring more techs out I'll try it.
For Days and Days now late at night my internet was DONE ... dropping off, resetting, and losing connection all together.
Zoom 5341j has been connected all day and all night and 100% ZERO ISSUES ANYMORE!
I know it's only one night (I will be sure to come back and update) but I know Dang well that if my SB6141 was still connected my whole house would have been down again tonight.
This Zoom modem I guess works better with connections that are not perfect and may have noise and slight connection issues (not sure what you would call em' I read about what they are but don't remember) ..... Many who have no issues with the Motorola Surfboard line may have rock solid zero interruption or flawed signals .... Many do not and if you have any kind of connection issues or errors or constant reboots or restarts then BUY THIS MODEM!
So happy I decided to research and fix this issue myself by finding this new modem.
Great looking little no frills modem that just plain Works
And when I called to have this thing activated (which took about 5 mins after I got a rep ... very quick and easy) ... he made it a point to tell me that he likes these Zoom modems and knows How Well they work and how stable they are and he gets TONS of service calls for the Motorola stuff but hardly Ever Ever gets a service issue with a customer using one of these modems.
And when I called to have this thing activated (which took about 5 mins after I got a rep ... very quick and easy) ... he made it a point to tell me that he likes these Zoom modems and knows How Well they work and how stable they are and he gets TONS of service calls for the Motorola stuff but hardly Ever Ever gets a service issue with a customer using one of these modems.
Looks like I Finally got a modem that works and works well with all kinds of connections and is Also like the SB6141 Future proof with the 8 Bonding down and IPV6 support!
If you are having issues with your cable internet connection where it loses connection many times a day for no reason then comes back like it's timing out and also loses connection all together then Buy This Modem (do some searching on SB6141 (or 6121) Timeouts (it's mostly something called a T3 Timeout seems like) ... you will see what I'm talking about ... you will save TONS of time troubleshooting with Comcast and I think overall just get a better overall cable modem.
Hope this reviewed has helped anyone who has the same issue as me ... feel free to comment and I will answer any questions you may have.
I will be back with update!
What's great about it: If you have a stable cable connection and get this to work it would be great I think
What's not so great: Does not work with MANY Cable services ... google SB6141 Timeouts
No, I would not recommend this to a friend.
Ease of Use
4
Performance
1
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+14points
34of 54voted this as helpful.
This cable modem features an Ethernet port for compatibility with most Windows, Mac and Linux computers and uses DOCSIS 3.0 technology to ensure fast data transfer speeds.
Customer Rating
5
So My SB6141 (and 6121) was Always Disconnecting!
on January 17, 2014
Posted by: falconman515515
from Fresno, CA.
I use it in...:Large home
I had an issue about months ago with my Motorola SB6121 after some use ... all the sudden I would lose connection for a few minutes then it was back Over & Over & Over .... had them replace EVERYTHING in my house ... new wire from street to house from outside through the house into my office to my modem .... So I told them to just give me one of their whatever modems and I was good to go for a while.
So I decided well I just had a bad one no biggie ... and now they have the brand new Motorola SB6141 that’s a bit future proof so I thought heck ya let me give that one a try since I don’t want to pay Comcast for their old one they gave me.
Bought the SB6141 and 2 days later ... Boom ... drops off for a few minutes then back up, then off for a few minutes then back up .. over and over ... and later in the night it would drop off completely for a while then come back. Weird thing the modem's lights stayed like normal and the signal lights looked like all was good but it wasn't.
Hmmmmmmmm
So I decided to dig around and research on Comcast /Xfinity and Motorola SB6141 and 6121 modems and Low And Behold there is TONS AND TONS of issues just like mine All OVER the Internet!
And reading through a bunch of things I kept seeing this Zoom Modem being recommended and people saying my SB6141 sucked and lost connection constantly and after getting the Zoom Zero issues. So I found it locally here at BB for 70 bucks and thought before I bring more techs out I'll try it.
For Days and Days now late at night my internet was DONE ... dropping off, resetting, and losing connection all together.
Zoom 5341j has been connected all day and all night and 100% ZERO ISSUES ANYMORE!
I know it's only one night (I will be sure to come back and update) but I know Dang well that if my SB6141 was still connected my whole house would have been down again tonight.
This Zoom modem I guess works better with connections that are not perfect and may have noise and slight connection issues (not sure what you would call em' I read about what they are but don't remember) ..... Many who have no issues with the Motorola Surfboard line may have rock solid zero interruption or flawed signals .... Many do not and if you have any kind of connection issues or errors or constant reboots or restarts then BUY THIS MODEM!
So happy I decided to research and fix this issue myself by finding this new modem.
So I decided well I just had a bad one no biggie ... and now they have the brand new Motorola SB6141 that’s a bit future proof so I thought heck ya let me give that one a try since I don’t want to pay Comcast for their old one they gave me.
Bought the SB6141 and 2 days later ... Boom ... drops off for a few minutes then back up, then off for a few minutes then back up .. over and over ... and later in the night it would drop off completely for a while then come back. Weird thing the modem's lights stayed like normal and the signal lights looked like all was good but it wasn't.
Hmmmmmmmm
So I decided to dig around and research on Comcast /Xfinity and Motorola SB6141 and 6121 modems and Low And Behold there is TONS AND TONS of issues just like mine All OVER the Internet!
And reading through a bunch of things I kept seeing this Zoom Modem being recommended and people saying my SB6141 sucked and lost connection constantly and after getting the Zoom Zero issues. So I found it locally here at BB for 70 bucks and thought before I bring more techs out I'll try it.
For Days and Days now late at night my internet was DONE ... dropping off, resetting, and losing connection all together.
Zoom 5341j has been connected all day and all night and 100% ZERO ISSUES ANYMORE!
I know it's only one night (I will be sure to come back and update) but I know Dang well that if my SB6141 was still connected my whole house would have been down again tonight.
This Zoom modem I guess works better with connections that are not perfect and may have noise and slight connection issues (not sure what you would call em' I read about what they are but don't remember) ..... Many who have no issues with the Motorola Surfboard line may have rock solid zero interruption or flawed signals .... Many do not and if you have any kind of connection issues or errors or constant reboots or restarts then BUY THIS MODEM!
So happy I decided to research and fix this issue myself by finding this new modem.
Now the modem itself ... some complain about it being hot or Crazy bright lights ..... The light are NOT crazy bright at all ... they are perfectly really, brighter than older boring looking lights but not blinding by any means and the heat ... It's not "Hot" guys ... not hot at all ... is it "Warm"? Yes it is warm .... warmer than any other modem or the SB ones but Hot? NO ...Its a circuit motherboard just like a PC and components on their get a bit hot like the main chipset ... it has a heat sink and that heatsink sits almost flush with the plastic .... you are just feeling the little bit of warmth coming off the heatsink is all ... but anyone who says it's "Hot" has no clue what Hot it! LOL
Love how it has normal horizontal legs on it to lay it flat and also the little stand if you want to stand it up vertically. (not available with Moto SB).
Great looking little no frills modem that just plain Works
And when I called to have this thing activated (which took about 5 mins after I got a rep ... very quick and easy) ... he made it a point to tell me that he likes these Zoom modems and knows How Well they work and how stable they are and he gets TONS of service calls for the Motorola stuff but hardly Ever Ever gets a service issue with a customer using one of these modems.
Love how it has normal horizontal legs on it to lay it flat and also the little stand if you want to stand it up vertically. (not available with Moto SB).
Great looking little no frills modem that just plain Works
And when I called to have this thing activated (which took about 5 mins after I got a rep ... very quick and easy) ... he made it a point to tell me that he likes these Zoom modems and knows How Well they work and how stable they are and he gets TONS of service calls for the Motorola stuff but hardly Ever Ever gets a service issue with a customer using one of these modems.
Looks like I Finally got a modem that works and works well with all kinds of connections and is Also like the SB6141 Future proof with the 8 Bonding down and IPV6 support!
If you are having issues with your cable internet connection where it loses connection many times a day for no reason then comes back like it's timing out and also loses connection all together then Buy This Modem (do some searching on SB6141 (or 6121) Timeouts (it's mostly something called a T3 Timeout seems like) ... you will see what I'm talking about ... you will save TONS of time troubleshooting with Comcast and I think overall just get a better overall cable modem.
Hope this reviewed has helped anyone who has the same issue as me ... feel free to comment and I will answer any questions you may have.
I will be back with update!
What's great about it: It just runs stable 24/7 ... WAY better then Moto SB Line-up! Great price for 8 bonding and IPV6 Support
What's not so great: Nothing really ... it's a solid stable no frills cable modem so far!
I would recommend this to a friend!
Ease of Use
5
Performance
5
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+6points
6of 6voted this as helpful.
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