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July 20, 2017
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July 20, 2017
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GMag's Reviews

Samsung - Connect Home AC1300 Mesh Wi-Fi System - White

Turn off the lights with a tap of your phone and this all in one Samsung Mesh WiFi Router and Smart Home Hub. Not only does it deliver an optimized Wi-Fi signal to every corner of your home, it also works as a SmartThings Hub, connecting compatible cameras, lights, voice assistants, and more to create your smart home. Now you can manage your Wi-Fi and all your smart devices from the palm of your hand with this Samsung Mesh WiFi Router and Smart Home Hub.

Customer Rating

Samsung sees your devices. Dropped connections.

on July 20, 2017

Posted by: GMag

This router is definitely faster than my previous router (purchased in 2011) but I am returning it for several reasons.

It took several attempts of doing the same thing over and over for the Samsung Connect app to find my new router. When it finally found it my speeds were twice as fast as they had been.

After adding all my various WiFi enabled devices to the new network, it worked great for about a week. Then I woke up one morning and I noticed that my Chromecast was no longer on the new WiFi network. This had never happened before on my old router. I attempted to reconnect it to the network but it could not find the network even though my phone was still connected. I finally called Samsung and was a little disturbed at what customer support said. I gave him my email address and told him the issue with the TV and his reply was, "Ah, you're right. I'm not seeing your TV on your network." WHAT?? This blew me away. With only my email address, this guy has access to a list of devices that are connected on my home network. On top of all this, the technician did a "refresh" on my device and instantly my TV was able to connect to my network. Aside from that I still have issues with connecting devices and keeping them connected.

I'm not knowledgeable enough to know how all that works but I do know that I have no interest in a router that works in this fashion. The router is being returned.

Mobile Submission: False

No, I would not recommend this to a friend.

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