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- First reviewMarch 13, 2015
- Last reviewMarch 13, 2015
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travisc9's Reviews
Sony Alpha a6000 Mirrorless Camera with 16–50mm Retractable Lens: Start capturing realistic images and HD video footage for yourself or your clients with the Sony Alpha a6000, which features a 24.3-megapixel Exmor CMOS sensor and comes with a 16–50mm lens that's lightweight for easy transport. When you're all set, just connect your devices via the camera's built-in Wi-Fi to share photos with loved ones. .
Posted by: travisc9
I purchased my A6000 with kit lens in August 2014. This was going to be my back up camera for when I didn't want to carry my Nikon DSLR. The camera suddenly stopped working while using it saying "Camera cannot recognize lens." I did an internet search for this issue to find out it's quite common and Sony even has a lens firmware update for this issue. After installing the update the problem still existed. I contacted Sony Support being within the 1 year warranty and was instructed to send my entire camera to Precision Camera.
After sending it in I was then informed by Precision Camera that my warranty was voided due to external damage. I asked for picture of the external damage knowing the camera was in great working shape beside the lens issue and was emailed a picture of the USB charging port with a pointer towards the charging port and it said "External Force Damage."
I then asked for a quote to repair the external force damage they indicated and lens, but was told I only need to pay to replace the kit lens, the charging port worked fine. At this point I contacted Sony to protest the voided warranty because if the charging port works fine and according to Precision Camera doesn't actually need fixed why would my warranty be voided? Precision Camera received my camera on January 29th, it's now March 13th and I'm still waiting for Sony to make this right with no end in sight. After hours spent on the phone with Sony no one has specifically looked into the issue or offered to help explain the reason of the voided warranty. Precision camera still has my broken camera.
I cannot believe a company as big as Sony is running me around like this. I made the mistake of buying a Sony camera and now know that I will never buy a Sony product again. Very disappointed.
My Best Buy number: 2705726957
No, I would not recommend this to a friend.
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