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- First reviewMay 1, 2017
- Last reviewMay 1, 2017
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DigiHome's Reviews
Protect your home or small business with this Kwikset Kevo 2 smart lock. Its effortless touch-to-open operation is simple. This Kwikset Kevo 2 smart lock uses military-grade PKI encryption for additional peace of mind.
Customer Rating
1
Chews through AA batteries and replacing is a pain
on May 1, 2017
Posted by: DigiHome
#1 BATTERY USAGE: This lock goes through AA batteries way too fast. I use very good quality name brand batteries but this lock uses them up quickly because it is battery operated for everything it does. The lock mechanism for opening and closing uses battery power and it's on standby mode all day and night just waiting to detect someone touching the lock which and this uses up the battery.
#2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far.
#3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking.
#4 I'm not sure but I think the Kevo App is also using my phone battery because I've noticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock.
#5 Any time my phone dies and I have to charge it up and power it back on or if I reset my phone or turn it off then on I have to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock.
#6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS!) and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad.
Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?
#2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far.
#3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking.
#4 I'm not sure but I think the Kevo App is also using my phone battery because I've noticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock.
#5 Any time my phone dies and I have to charge it up and power it back on or if I reset my phone or turn it off then on I have to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock.
#6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS!) and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad.
Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?
My Best Buy number: 4168563940
No, I would not recommend this to a friend.
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