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  • Review count
    1
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  • First review
    October 18, 2012
  • Last review
    October 18, 2012
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This contributor's Reviews
 
Have your new portable GPS or radar detector installed neatly, reliably and professionally by a Geek Squad Autotech. Our Autotechs workmanship is warrantied for life. Additional materials fees apply; see below for more details.*
 
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Not Happy with this description
on October 18, 2012
Posted by: Anonymous
from Streamwood
I brought this item {$49.99 - Geek Squad® - GPS Installation (Hardware Not Included)} online on buestbuy.com , the instructions says after buying this take an appointment with Greek squad. And i took my 2007 Honda Pilot for In-Dash GPS "Jensen VM9424" to install at Best Buy , Schaumburgh. After going there they said the $49.99 is not the right one, i need to pay $119.99. I don't understand why they charge $119.99 coz i see this $199.99 which described as "Geek Squad® - Mobile Video Overhead/Headrest Installation (Hardware Not Included)mount" is for overhead headrest installation. But the Jensen VM9424 which i took is just goes in Dash. But I paid $119.99, I don't recommend this $49.99 to anyone. And another poor service is i want to cancel this $49.99 went to customer service desk at BestBuy, Schaumburgh, One Ms. told i cannot cancel it coz i brought it online. and told me to call best buy. I did call the customer service, one Ms. spoke for such a long time then transfered my call to Accounts dept. she spoke for long time then transfered my call to other dept and another Ms. spoke and transfered my call to somewhere, i was fed up. i went back to customer service desk, this time i met a guy, who did a good by cancelling this $49.99 and refund it back to credit card. My question, when he can do it , why the first representative couldn't?
POOR SERVICE W/ POOR DESCRIPTION. I was not like this with Best Buy, Schaumburgh. I brought so many items with them, and this experience is very very BAD.
What's great about it: Nothing.
What's not so great: Poor Information.
No, I would not recommend this to a friend.
+7points
45of 83voted this as helpful.
 
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