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I brought this item {$49.99 - Geek Squad® - GPS Installation (Hardware Not Included)} online on buestbuy.com , the instructions says after buying this take an appointment with Greek squad. And i took my 2007 Honda Pilot for In-Dash GPS "Jensen VM9424" to install at Best Buy , Schaumburgh. After going there they said the $49.99 is not the right one, i need to pay $119.99. I don't understand why they charge $119.99 coz i see this $199.99 which described as "Geek Squad® - Mobile Video Overhead/Headrest Installation (Hardware Not Included)mount" is for overhead headrest installation. But the Jensen VM9424 which i took is just goes in Dash. But I paid $119.99, I don't recommend this $49.99 to anyone. And another poor service is i want to cancel this $49.99 went to customer service desk at BestBuy, Schaumburgh, One Ms. told i cannot cancel it coz i brought it online. and told me to call best buy. I did call the customer service, one Ms. spoke for such a long time then transfered my call to Accounts dept. she spoke for long time then transfered my call to other dept and another Ms. spoke and transfered my call to somewhere, i was fed up. i went back to customer service desk, this time i met a guy, who did a good by cancelling this $49.99 and refund it back to credit card. My question, when he can do it , why the first representative couldn't?
POOR SERVICE W/ POOR DESCRIPTION. I was not like this with Best Buy, Schaumburgh. I brought so many items with them, and this experience is very very BAD.