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September 12, 2016
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September 12, 2016
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JAYT's Reviews

HP - EliteBook 12.5" Refurbished Laptop-Intel Core i5-12GB Memory - 750GB Hard Drive - Silver

Work while traveling with this refurbished HP laptop. The 750G hard drive has ample room for your important files and programs, and a fast Intel Core i5 processor ensures this computer is up to the rigors of daily business. With 12GB of RAM, this HP laptop lets you multitask or run complex programs or games. Learn more about refurbished products ›

Customer Rating

It's a crapshoot....

on September 12, 2016

Posted by: JAYT

First, let me say I ended up with a pretty nice product. But there are issues.
The first thing a buyer should be aware of is the computer is refurbished and provided by a company called Joy Systems -- Not Best Buy. So, if there are problems, you would be working with Joy Systems to resolve. I recommend doing an internet search on Joy Systems reviews to learn more about the company.

It appears to me the company has problems with quality control. The first laptop I received had parts falling off -- literally. However, I was prepared to keep it -- if it worked. It didn't.

I returned the first laptop to the Joy Systems -- and they were very good about replacing.

The second laptop I received was in much better shape -- no parts falling off. It looks "like - new". But alas, it died like the first one. When I contacted the company for the 2nd laptop failure, they had learned their warehouse was sending out the wrong power adapter. They quickly sent me the correct power adapter and the laptop is now working perfectly.

So I ended up with a nice laptop, but I suspect I'm one of the lucky ones based on my overall experience.

Joy Systems needs to SIGNIFICANTLY tighten up on their QA. Best Buy needs to re-look at how they are doing business for these refurbished laptops.

No, I would not recommend this to a friend.

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