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- Review count1
- Helpfulness votes19
- First reviewJuly 25, 2014
- Last reviewJuly 25, 2014
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes0
- First review commentJuly 29, 2014
- Last review commentJuly 29, 2014
- Featured review comments0
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dogtags's Reviews
Save time and avoid the frustration of trying to install your dishwasher yourself. After you have consulted our dishwasher buying guide, and selected your new dishwasher, have your new dishwasher installed the easy way: neatly and reliably by a professional installer. All installers are licensed and insured. You will select this service during check out when you purchase your new dishwasher, and required parts. If you would like to purchase this service for an existing dishwasher please call us at 1-888-BEST BUY (1-888-237-8289). Services vary by location.
Customer Rating
1
Geek squad appt confirmed; no one showed up
on July 25, 2014
Posted by: dogtags
from Easthampton, MA
Gender:Male
Age:55-64
BestBuy's Geek Squad installation service (dishwasher, in my case), is not exactly a seemless experience. I placed order and received email regarding product delivery (flawless), and another email asking me to contact Geek Squad scheduling for installation appt. Once I had entered my information, an automated system told me that my installation was scheduled (Friday evening, 6pm to 6pm). I suppose I should have been suspicious of the time. At 7:15pm I called Cust Svc, and was told that the next possible installation would be in four days.
We raced back home in order to be here by the time the installer arrived, only to find that there was never an installer on the way.
What's great about it: remains to be seen
What's not so great: Having to wait add'l four days past scheduled install time
No, I would not recommend this to a friend.
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19of 20voted this as helpful.
dogtags's Review Comments
Save time and avoid the frustration of trying to install your dishwasher yourself. After you have consulted our dishwasher buying guide, and selected your new dishwasher, have your new dishwasher installed the easy way: neatly and reliably by a professional installer. All installers are licensed and insured. You will select this service during check out when you purchase your new dishwasher, and required parts. If you would like to purchase this service for an existing dishwasher please call us at 1-888-BEST BUY (1-888-237-8289). Services vary by location.
Overall1 out of 5
1 out of 5Geek squad appt confirmed; no one showed up
By dogtags
from Easthampton, MA
BestBuy's Geek Squad installation service (dishwasher, in my case), is not exactly a seemless experience. I placed order and received email regarding product delivery (flawless), and another email asking me to contact Geek Squad scheduling for installation appt. Once I had entered my information, an automated system told me that my installation was scheduled (Friday evening, 6pm to 6pm). I suppose I should have been suspicious of the time. At 7:15pm I called Cust Svc, and was told that the next possible installation would be in four days.
We raced back home in order to be here by the time the installer arrived, only to find that there was never an installer on the way.
dogtags
Easthampton, MA
Rescheduled date was also a no-show
July 29, 2014
After first no-show, I called Cust Svc and was given an apology and a rescheduled date of Tue, July 29, between 8am and 8pm. This was confirmed by an email.
I called the day before (Mon) and asked about an exact time frame, and was told that I would be called in the evening with a 4-hour window. By 10pm, I had not received that call. When I called again on Tuesday, the automated system informed me that installation was scheduled for Wed, July 30. There was never any email regarding the changed date--no service call, no text message. I am now assured that installation will occur between 9am and 1pm tomorrow. Now, all the personal business that I bumped from Tues has to be rescheduled yet again.
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