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December 1, 2015
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December 1, 2015
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Cruising's Reviews

NETGEAR - Nighthawk X6 AC3200 Tri-Band Wi-Fi 5 Router

The NETGEAR Nighthawk X6 AC3200 Router, with breakthrough Tri-Band WiFi 5 delivers multiple bands for homes with many WiFi devices. WiFi speed up to 3.2Gbps and 6 high performance antennas provide maximum speed and range. Smart Connect allows you to game, stream, and download mega-sized files without lags.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

Started out as a great product but...

on December 1, 2015

Posted by: Cruising

I bought this product on 7/17/15 and everything was working without issue. Just right outside of the 90 days phone support the router won't allow WiFi speeds greater than 3Mbps and it was very intermittent too. When hardwired no internet at all. The software was updated and even cycled the power too. I also called my internet service provider originally and they came to inspect their equipment but nothing was found at fault.

I called NetGear and to end a long story short the Service Adviser only wanted from me was my credit card information to pay for a service which hasn't been completed, wouldn't provide me a RMA number so I can return the product for replacement and wouldn't allow me to speak to a supervisor. Also due to their faulty product while under warranty, you have to pay for the shipping yourself.

I filled a complaint with the BBB and hope this issue gets resolved. I never had an issue with NetGear until then and I considered myself a fan but now I WOULDN'T RECOMMEND ANY PRODUCT OF NETGEAR to anyone.

I did some research on this product and seems other consumers have had the same issue with this and other routers right after the 90 day mark. Many other complaints about their consumer service too.

My Best Buy number: 2644739513

No, I would not recommend this to a friend.

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