Share Hack's profile
Hack
Hack's stats
- Review count2
- Helpfulness votes10
- First reviewJanuary 10, 2015
- Last reviewJune 22, 2017
- Featured reviews0
- Average rating3
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
Hack's Reviews
TiVo Roamio OTA (Over-the-Air) DVRGet the entertainment you want with this TiVo Roamio OTA DVR. OneSearch lets you search television and streaming services at the same time, and OnePass helps you organize viewing preferences. Record up to four shows at once with this TiVo Roamio OTA DVR, which provides a two-week program guide so you can plan ahead and does not require a subscription.
Posted by: Hack
I was looking for a DVR that I could use without a monthly subscription. The unit I bought does indeed record shows, but trying to activate the unit with the company is so far a 2-1/2 hour experience that is still not resolved.
I was able to activate the Roamio OTA unit following the prompts on the TV. Or was I? The process seemed to go smooth and took a little under 2 hours with all of the registration and updates required. I instantly received a confirmation email that I was registered, indicating the unit was activated. But I had no reception. Maybe it takes some time. I called their tech support number and received a lady who barely spoke English. I couldn't understand her and she couldn't apparently understand me. That was an hour conversation. While trying to communicate with her, the activation finally kicked in, but she hadn't done anything and still insisted she hadn't done anything yet on her end. At one point I lost contact with her; the line went dead. I waited it out and she came back on about two minutes later, realized I was still waiting for her, and likely put me on hold, without a word. I waited it out, for about 15 minutes, and she reappeared again, and likely was surprised I was still on. She picked up where she left off, and when I asked why she disappeared and what took so long, she ignored my question. A few minutes later she disconnected the line permanently. At least the unit worked.
A week later I used their tech support chat feature because the ios app doesn't stream the TiVo to the phone as advertised. The chat person insisted that the unit wasn't activated yet, and to activate the Roamio I needed to pay $14.95 per month. After I quoted to him TiVo's own web page as well as Best Buy's about service included/no monthly fees, he suggested I buy a TiVo Bolt instead on sale for $475. Maybe tech support is incentivized to sell? I then copy/pasted the confirmation email showing him the unit was indeed activated. I asked for someone higher up who would confirm no additional fees are needed. At this point our chat became "disconnected."
I went back into chat and amazingly got the same person (Toni). He/she apologized but still gave me the same misinformation. I asked if I was indeed registered, he/she ignored the question (again). I asked (again) about how to stream to the phone (the reason for my initial inquiry), he/she said they would send me the tutorial for app setup. I mentioned that I had already followed the prompts and the app is active, I can even see the shows on it I recorded but they won't stream to the phone, but if they wanted to send it I would be happy to receive it. At this point he disconnected without a word (again). I did not receive any tutorial as promised. I tried to get back into chat for a third time, but the website stated they are now closed for the evening.
Terrible work ethic, and my issue is not resolved after 1 hour on the phone and 1-1/2 hours on chat. Terrible. I would not recommended this company to anyone. I'll have to contact them again.
My Best Buy number: 0784621019
Mobile Submission: False
No, I would not recommend this to a friend.
Share this review:
+8points
8of 8voted this as helpful.
Replace the color ink in your OfficeJet 940 with this HP printhead. It produces bright magenta and cyan colors for high-quality photos and documents.
Posted by: Hack
I've owned my HP printer for three years, and have changed the ink cartridges many times. Unfortunately one of the printer heads finally stopped working. The good news is that rather than buying an entire new printer or needing major work done on it like some printers, one is able to simply replace the malfunctioning printer head (which is different from the ink cartridge). It pops right out and the new one drops in place. I'm good to go again!
My Best Buy number: 0784621019
I would recommend this to a friend!
Share this review:
+2points
2of 2voted this as helpful.
Hack's Review Comments
Hack has not submitted comments on any reviews.
Hack's Questions
Hack has not submitted any questions.
Hack's Answers
Hack has not submitted any answers.