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SamsungFridge
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- Review count1
- Helpfulness votes35
- First reviewFebruary 28, 2016
- Last reviewFebruary 28, 2016
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes1
- First review commentApril 23, 2017
- Last review commentApril 23, 2017
- Featured review comments0
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SamsungFridge's Reviews
Samsung 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Keep your groceries at a consistent temperature for long-lasting freshness in this spacious bottom-freezer refrigerator. The adjustable pantry drawer gives you even more control over the temperature of individual items in your fridge.
Posted by: SamsungFridge
Bought this fridge in September 14, 2015 but didn’t have it delivered until December 21, 2015 due to kitchen remodeling. It was on sale during Labor Day and that was why we bought Samsung over other brands. Shame on me for not listening to advice from friends and family. Most had varies problems with Samsung fridges (different models). Mostly had compressor out with one year. This fridge started to make loud noise coming from compressor (continuous metal humming) last night at 1:08am, woke me up, and we are in a two stories. Had to sleep in study room which is furthest away from kitchen. Woke up 7:20am, the fridge loud noise still on. Called Samsung customer service, here go hoops to jump through. "Level the appliance, reset temp, buy and replace water filter..." Blah, blah, blah.
This fridge was delivered and installed by Best Buy contracted delivery service and technician. If it was unleveled and improperly installed, it would have problem the next few days after installed and not two months later. Now front door dispenser is leaking water from ice melting in icemaker. In between calls, I asked across the street neighbor who is an independent appliance repair contractor, come over and immediately said its compressor problem. Also commented Samsung compressor is a well-known problem. Again, should have listened.
After five calls today until 10:45am, finally a customer service “Erica” agreed to start ticket for repair technician. Earliest available day, Wednesday (It’s Sunday). Meanwhile we have plenty of half melted ice cream, worm yogurt, and worm milk to finish. This is a very expensive experience, I don’t know about other brands but I am counting 6 family member s and friends who had same compressor problem with their Samsung fridges within warranty period. All had difficult time getting problem resolved. My in law had 3 compressors replaced for the same fridge with 10 months period. I didn’t listen. Do yourself a favor, stay away from Samsung fridge. Samsung phones and TVs maybe, not fridge. Hope my expensive ongoing experience save you future trouble from owing a Samsung fridge.
This fridge was delivered and installed by Best Buy contracted delivery service and technician. If it was unleveled and improperly installed, it would have problem the next few days after installed and not two months later. Now front door dispenser is leaking water from ice melting in icemaker. In between calls, I asked across the street neighbor who is an independent appliance repair contractor, come over and immediately said its compressor problem. Also commented Samsung compressor is a well-known problem. Again, should have listened.
After five calls today until 10:45am, finally a customer service “Erica” agreed to start ticket for repair technician. Earliest available day, Wednesday (It’s Sunday). Meanwhile we have plenty of half melted ice cream, worm yogurt, and worm milk to finish. This is a very expensive experience, I don’t know about other brands but I am counting 6 family member s and friends who had same compressor problem with their Samsung fridges within warranty period. All had difficult time getting problem resolved. My in law had 3 compressors replaced for the same fridge with 10 months period. I didn’t listen. Do yourself a favor, stay away from Samsung fridge. Samsung phones and TVs maybe, not fridge. Hope my expensive ongoing experience save you future trouble from owing a Samsung fridge.
My Best Buy number: 0201244678
No, I would not recommend this to a friend.
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35of 35voted this as helpful.
SamsungFridge's Review Comments
Samsung 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Keep your groceries at a consistent temperature for long-lasting freshness in this spacious bottom-freezer refrigerator. The adjustable pantry drawer gives you even more control over the temperature of individual items in your fridge.
Overall
1 out of 5
1 out of 5Compressor out in 67 days
By SamsungFridge
Bought this fridge in September 14, 2015 but didn’t have it delivered until December 21, 2015 due to kitchen remodeling. It was on sale during Labor Day and that was why we bought Samsung over other brands. Shame on me for not listening to advice from friends and family. Most had varies problems with Samsung fridges (different models). Mostly had compressor out with one year. This fridge started to make loud noise coming from compressor (continuous metal humming) last night at 1:08am, woke me up, and we are in a two stories. Had to sleep in study room which is furthest away from kitchen. Woke up 7:20am, the fridge loud noise still on. Called Samsung customer service, here go hoops to jump through. "Level the appliance, reset temp, buy and replace water filter..." Blah, blah, blah.
This fridge was delivered and installed by Best Buy contracted delivery service and technician. If it was unleveled and improperly installed, it would have problem the next few days after installed and not two months later. Now front door dispenser is leaking water from ice melting in icemaker. In between calls, I asked across the street neighbor who is an independent appliance repair contractor, come over and immediately said its compressor problem. Also commented Samsung compressor is a well-known problem. Again, should have listened.
After five calls today until 10:45am, finally a customer service “Erica” agreed to start ticket for repair technician. Earliest available day, Wednesday (It’s Sunday). Meanwhile we have plenty of half melted ice cream, worm yogurt, and worm milk to finish. This is a very expensive experience, I don’t know about other brands but I am counting 6 family member s and friends who had same compressor problem with their Samsung fridges within warranty period. All had difficult time getting problem resolved. My in law had 3 compressors replaced for the same fridge with 10 months period. I didn’t listen. Do yourself a favor, stay away from Samsung fridge. Samsung phones and TVs maybe, not fridge. Hope my expensive ongoing experience save you future trouble from owing a Samsung fridge.
This fridge was delivered and installed by Best Buy contracted delivery service and technician. If it was unleveled and improperly installed, it would have problem the next few days after installed and not two months later. Now front door dispenser is leaking water from ice melting in icemaker. In between calls, I asked across the street neighbor who is an independent appliance repair contractor, come over and immediately said its compressor problem. Also commented Samsung compressor is a well-known problem. Again, should have listened.
After five calls today until 10:45am, finally a customer service “Erica” agreed to start ticket for repair technician. Earliest available day, Wednesday (It’s Sunday). Meanwhile we have plenty of half melted ice cream, worm yogurt, and worm milk to finish. This is a very expensive experience, I don’t know about other brands but I am counting 6 family member s and friends who had same compressor problem with their Samsung fridges within warranty period. All had difficult time getting problem resolved. My in law had 3 compressors replaced for the same fridge with 10 months period. I didn’t listen. Do yourself a favor, stay away from Samsung fridge. Samsung phones and TVs maybe, not fridge. Hope my expensive ongoing experience save you future trouble from owing a Samsung fridge.
SamsungFridge
Compressor Failed again
April 23, 2017
Update: The replacement compressor that was done under warranty on March 17, 2016 failed again as of April 22, 2017. Original compressor failed in 67 days and warranty replacement failed 400 days later. DO YOURSELF A FAVOR, DON"T even consider Samsung fridge. We sure will never ever and will do everything within our power to prevent anyone from buying one.
+1point
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