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February 11, 2017
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February 11, 2017
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DSGB's Reviews

Enclave - Cinehome HD 5.1-Channel Wireless Speaker System - Black

Bring movie theater-quality sound to your home with this CineHome home theater in a box. The wireless technology lets you place each of the six speakers anywhere in your room, and the plug-and-play design offers quick, easy setup. Featuring access to the Enclave Audio app, this CineHome home theater in a box provides access to streaming music services.

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Customer has been confirmed to have purchased the item from Best Buy.
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My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

Not Worth It

on February 11, 2017

Posted by: DSGB

Verified Purchase:Yes

Bought this system and attempted to update the firmware via Windows, Mac, and Android tablet but nothing worked. Called the next morning and continued to call until some one answered because I was anxious to get the system setup. When you buy a $1200 system you expect it to work right? Needless to say the guy that finally answered the phone was very upset that I kept calling until someone answered. He counted up to 17 calls but I'm not sure if it was that many. I don't know if the product is any good or not and I won't know because it will be returned. The remote was by far the worst thing. I literally had to stand up and point it directly at the system for input. You figure for a $1200 system, It'll come with a half way decent remote. Even I I did like the system, I wouldn't keep it due to the rude and angry customer service. Moral of the story with this Company is don't call "17 times in 2 hours" which is obnoxious in their eyes or you will be punished!! If you have a problem, you better be patient and wait your turn or you will not get support. BUYER BEWARE

My Best Buy number: 3465245344

No, I would not recommend this to a friend.

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