A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
I highly recommend this service to others. My laptop was running very slow and some programs wouldn't even run anymore. I also had to remove a lot of old personal data. I could've done the cleanup myself but the convenience of the service and the price for it was worth it. The Geek Support technician was able to dial remotely into my computer and do all the necessary cleanup and fine-tuning. It took a couple of hours but I since I did not have to be there the entire time, I was able to take care of other errands. The computer is once again usable and fast.
What's great about it: easy to setup and very affordable
What's not so great: Payment process could use some improvement