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Isha

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Reviews

Review count
11
Helpfulness votes
14

First review
September 7, 2016
Last review
September 7, 2016
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Average rating
3.6

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Isha's Reviews

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Add-On Soundbar Setup

Have a Geek Squad Agent connect your audio components to a surround sound speaker system or sound bar in a single room.* This service takes about a half hour. IMPORTANT NOTE: This is an add-on service. You must also order TV Connect or this part of your order will be canceled. After completing your order, you will receive a confirmation e-mail that contains a redemption code. You can then schedule your appointment by calling 1-800-GEEK SQUAD (1-800-433-5778) and following the prompts for Home Theater and Installation.** Please print your Geek Squad confirmation e-mail and be ready when the Agent arrives at your chosen location.

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Verified Purchaser
Customer has been confirmed to have purchased the item from Best Buy.
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This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

Last minute surprise

on September 7, 2016

Posted by: Isha

Verified Purchase:Yes

I had booked the TV mounting and sound bar mounting online and confirmed the order over the phone with a Geek Squad rep. I had clearly mentioned that mounting was over a fireplace and required sound bar hook up which we had purchased through Best Buy as well. She assured to have noted everything and said it is covered in the price of my order which was already paid. When the technicians showed up they said there is an extra charge for sound bar hook up and pretty much declined to do the set up if we don't pay for the sound bar. With no choice left, I ended up paying extra fee for it. I will there was more clear communication when the order was being confirmed to avoid last minute surprises. I also checked locally and sound bar set up is usually free with TV mounting.

My Best Buy number: 4153612578

No, I would not recommend this to a friend.

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