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  • Review count
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    October 6, 2016
  • Last review
    October 6, 2016
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Bitter's Reviews
 
Give your laundry room a modern update with this Samsung large-capacity gas dryer. The Multi-Steam technology reduces wrinkles, odors and bacteria from your clothing, and the 12 drying cycles let you choose the right setting for all your clothes, towels and linens. With its sleek control panel, this Samsung large-capacity gas dryer makes doing laundry easy.
 
Customer Rating
1 out of 5
1
Worst Service Ever
on October 6, 2016
Posted by: Bitter
Verified Purchase:Yes
The dryer seems fine but Best Buy's service is terrible! It took nearly a month to finalize the installation. We ordered on-line a gas dryer and all the attachments that we were instructed to buy for Best Buy to install. We then called customer service to inquire about our old units being recycled and we went through the whole purchase again. We wer r told it would be 2-weeks for installation. This seemed long but we accepted it. The installers show up and install the washing machine but tell us they aren't licensed to install gas appliances and that we'd need a gas conversion kit anyway for propane. Wouldn't you think they would have mentioned that when we ordeed the machine? We called CS and were told that the installers could install the machine. The installation crew got on the phone and apparently the crew was right
Again, wouldn't you think Best Buy wold know this? Now, we're told it will be another 4-days for the right creward to show up and they'll have the converter. On Monday we call to confirm the Tuesday hookup and we're told they won't be there until Wednesday. So we call CS again and we're assigned a case manager who will call us back within 2-hours. That didn't happen. Well, this went on and on with nearly 10 calls from us and the final hookup also required another hose for the dryer steam function and a "Y" fitting for the water that was never mentioned. We were treated like idiots and never so much as got an apology. So, the unit may be good but that service has lost us as customers forever.
My Best Buy number: 4207075861
My Best Buy number: 4207075861
Mobile Submission: True
No, I would not recommend this to a friend.
-1point
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