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- First reviewAugust 22, 2017
- Last reviewAugust 22, 2017
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zoomsan's Reviews
Neato Robotics Botvac Connected Robot Vacuum: This intuitive vacuum features built-in Wi-Fi and LaserSmart mapping and navigation, so you can easily set up a cleaning schedule and monitor performance from your compatible mobile device. CornerClever technology ensures your entire home is thoroughly cleaned every time.
Customer Rating
3
Side Brush came off and setup difficult
on August 22, 2017
Posted by: zoomsan
from Reno, NV
Out of the box this unit had an old version of the firmware so that needed to be updated. It requires a USB memory stick so if you don't have one you'll have to get one. Without the new firmware the unit could not find its docking station for recharge. I still had problems and Neato tech support suggested I run it several times with the door shut in the cradle room so it could learn where it was. When I opened the door and let it out it got stuck out in the family room doing circles. I turned it off, picked it up and took it back to its' cradle for recharge. The next time it ran it did complete the entire house. It ran several more times before I noticed the side brush that flings the dirt from the wall into it's suction brushes was missing. When I contacted their tech support to get a replacement piece that wanted a photo of the receipt and proof of purchase. Since I bought it a Best Buy I just took it back. I was going to get a second one but I decided to get the Samsung SR2AJ9250W. That was a bust (read my review there if you like). This unit seemed to pick up more dirt and cat hair than the Samsung and was able to be fully left on its' own to complete the job (recharging and resuming). It sends you a great map of it's completed cycles but the one feature it doesn't have it the capability to allow you to designate specific rooms on the map and clean only those areas. For the kind of money I am spending I think I will wait until that feature can be incorporated into the unit. Also the side brush is held on magnetically so it can be jarred off way too easy. If you have computer tech skills you may like this Botvac. If you don't you may have troubles.
My Best Buy number: 4365971142
Mobile Submission: False
No, I would not recommend this to a friend.
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Save time and effort by letting the Samsung POWERbot handle the vacuuming for you. Powerful long lasting suction provides optimal cleaning while smart technology allows you to control your POWERbot from your smartphone. Maximize cleaning coverage as it navigates your home with ease and avoids obstacles.
Posted by: zoomsan
from Reno, NV
I purchased the Neato Botvac originally but a piece fell off and their tech support were being difficult about sending a new one so I took it back. I purchased the Samsung 9250W and it was less than stellar. This unit will not recharge then resume on its own. It requires you to use the remote or app to resume after recharge. Then it cleaned the room the recharging cradle was in first and eventually made its way out to the area of the house that it hadn't cleaned before until it needed to be charged again. It took the most circuitous route back to the charger and I had to intervene twice because it got stuck under a chair. It also drops off the wifi a lot and several times I got a message that the app failed to connect to the server. When I called Samsung for help they actually wanted me to unplug and disconnect all other devices connected to the router. That kind of help is useless in my book. If the device can't connect to a standard Airport Extreme then it shouldn't be sold. Honestly I think this technology is just not up to par yet for prime time.
My Best Buy number: 4365971142
Mobile Submission: False
No, I would not recommend this to a friend.
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