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Texar
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- First reviewJuly 15, 2013
- Last reviewJuly 15, 2013
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Texar's Reviews
Keep your Apple iPhone 5 or 5s safe from drops, bumps and shock with this OtterBox Defender Series 39123BBR case that features 3-layer protection with polycarbonate and silicone materials for durability. A belt clip holster allows easy transport.
Posted by: Texar
from Arkansas
Verified Purchase:Yes
Within 8 days after purchasing 2 new iPhone 5s and 2 new Otterboxes, a patch of what appeared to be moisture, collected in the upper left hand corner of one of the Otterboxes, between the protective screen and the face of the phone. We Made the cross town trip, once again, to take it back to Best Buy. A sales rep took the box apart and cleaned what he said was probably condensation from between the two surfaces. He said it was most likely caused by a tiny hole or tear in the Otterbox protective cover. He also said that if it happened again to bring it back for a replacement. Before that week was out, the same condensation, or whatever it was, happened again and once again we drove across town to return it for a replacement, as directed by the sales rep. A different rep this time told us there was nothing he or Best Buy could do and I could not have a replacement. He suggested that the splotch was not condensation, that it was either make-up or hand sanitizer that had come into contact with the phone inside my purse. I explained that I did not carry make-up or hand sanitizer in my purse. He was still no help in solving my problem. He did agree however, that it was not something one would expect to happen to an Otterbox.. The fact that my husband and I had purchased 2 iPhone 5s and 2 Otterboxes only 2 weeks earlier made no difference. In fact, in the past 2 years this made a total of 4 IPhones and Otterboxes we had purchased @ Best Buy. The rep was not rude, just not at all concerned about the problem I was having. I told him as we were leaving the store that my husband and I had made our last purchase at Best Buy, he replied very sweetly, "Okay---have a nice day." I was disappointed by that young rep, and even more disappointed by the failure of Best Buy to address my problem.
What's great about it: Nothing
No, I would not recommend this to a friend.
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