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Diana
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- Review count1
- Helpfulness votes77
- First reviewApril 16, 2015
- Last reviewApril 16, 2015
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- Average rating1
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Diana's Reviews
Stock up on your favorite frozen foods with this Frigidaire FFFU14F2QW 13.8 cu. ft. upright freezer, which features 3 built-in shelves and in-door storage to accommodate a variety of food items. Mechanical dial controls simplify temperature adjustments.
Customer Rating
1
Don't buy this freezer
on April 16, 2015
Posted by: Diana
Verified Purchase:Yes
I was so excited to finally buy an upright freezer. We thought we did our research and so selected this Frigidaire. The ordering process through Best Buy went smoothly as did the delivery. The problem is the freezer. There are grommets that are needed in order to keep the shelves from slipping and falling; these were not delivered with the freezer. I didn't realize the problem until long after the delivery truck was gone. I called Best Buy and they did not have the grommets nor were they able to get them. I called Frigidaire and after several phone calls, they sent me grommets: the incorrect grommets. (The booklet that came with the freezer clearly illustrates the grommets and how they should be placed on the shelves.) Again, I called Frigidaire and because the Customer Service manager was tired of dealing with me, she told me that the shelves in my particular freezer did not use grommets! Next came the appliance people who came to the house and upon seeing the shelving said that the grommets were absolutely imperative to keeping the shelves in place. After many attempts to obtain the grommets, they reported that they, too, were unable to find these parts. The freezer has been returned to Best Buy. It took almost a full month of frustration trying to get these simple parts that ended the whole thing. Don't bother with this model or any other that has shelving like this.
My Best Buy number: 2085843701
My Best Buy number: 2085843701
No, I would not recommend this to a friend.
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