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Angry
 
 
 
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    August 10, 2015
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    August 10, 2015
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Angry's Reviews
 
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
 
Customer Rating
1 out of 5
1
Stay away from Samsung
on August 10, 2015
Posted by: Angry
Stay away from Samsung
Purchased a WA40J30000 series washer on 6/4/15. Washer didn't work from day one. I now entered the Samsung merry-go-round. I was told that under no circumstances would Samsung replace the washer or refund my money until their "process" was complete. That process involved 7 service calls and the replacement of every electronic component except the motor. The repairman finally gave up. On August 10, 2015 I received a refund check. 10 weeks without a washing machine.
My issue is not that the machine didn't work. The issue is how Samsung handles the problem. This problem was identical to a service issue I had with a Samsung TV. The Samsung "process" insures the consumer will be inconvenienced as much as possible. Having spent 10 weeks without a washer and after spending hours on the phone and rearranging my schedule to have 7 service calls I can safely suggest it would be easier to wash your clothes over a rock on the river than buy a Samsung product.
No, I would not recommend this to a friend.
+24points
26of 28voted this as helpful.
 
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