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Cosmetic
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- Review count1
- Helpfulness votes188
- First reviewNovember 5, 2012
- Last reviewNovember 5, 2012
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- Average rating1
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Cosmetic's Reviews
Eat the way you love every day. From produce to poultry, dairy and more, this Samsung refrigerator will keep ingredients fresh, delicious and ready for use in your favorite recipes.
Customer Rating
1
Finish Defect
on November 5, 2012
Posted by: Cosmetic
from Charlotte, NC
We bought this Samsung product because we have always trusted Samsung. Three days after getting the fridge strange stains started showing in the finish that looked like rust. WIthin a week the entire freezer door was covered with this brown spots. I submitted a claim to Samsung and have been fighting with them for more than three months. I followed all Samsung's cleaning recommendations including using WD40 but the spots are part of the finish and nthing removes it. The service center Samsung sent said that the finish was a factory defect but Samsung refuses to replace the doors claiming this was a cosmetic issue only. I noticed posts online that show Samsung was replacing these doors at one point even replacing some people's doors two or three times. Samsung knows they have an issue but have decieded not to replace any more doors. I plan to return this fridge back to Best Buy. It is a factory defect and Samsung is not taking any responsibility. I have attached a couple of pictures of the defective finish. Is anyone else having this issue?
What's not so great: No Samsung support
No, I would not recommend this to a friend.
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