Many web sites never moved from the old .qif download format to the new .qfx (via ofx standard). If chase is still providing qif you can use a qif to ofx converter made by BRC consulting. It is an admin to MS Excel and is simple to use. If they only provide .csv formatted downloads you will have to open them into excel and move some of the data around before the conversion. It only took me about 15 min from the time I downloaded the software to get the info into quicken if that is what you are using.