With this service, a Geek Squad Agent will remotely help you transfer data from one device to another.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
GAVE 1 STAR BECAUSE 0 NOT AN OPTION..... Ordered this service on 1/1/17 the ad states you will receive an email within 15 minutes of your purchase to set up service time. well its now 2/3/17 and i have not received that email. The email address is correct because I received the order confirmation immediately after I made payment to that email address but never received the email to start the process. I called the 800 number in the email and i have to tell you, for them to call themselves Geeks they are not that bright. No one knew what i was talking about so kept transferring me to different departments. The reps were RUDE and VERY UNPROFESSIONAL.... requested a manager and suddenly the phone disconnected. This is a joke and a waste of time and money.