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- Review count1
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- First reviewSeptember 12, 2016
- Last reviewSeptember 12, 2016
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- Review comment count2
- Helpfulness votes12
- First review commentSeptember 12, 2016
- Last review commentSeptember 14, 2016
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Carl's Reviews
Enjoy futuristic cleaning power with the Dyson 360 Eye robot. This vacuum has a complex 360-degree vision system that observes and interprets its surroundings, ensuring your floors are thoroughly cleaned, and powerful Radial Root Cyclone technology effectively captures pollen and mold particles. The Dyson 360 Eye robot uses continuous tank tracks to maneuver around any obstacle.
Posted by: Carl
I've been waiting for the US release of the 360 Eye since it was revealed in, what, 2014? Aside from generally liking Dyson products, I also hate my Roomba and was excited about the prospect of Dyson stepping in and doing this category the right way.
Unfortunately, the only thing it has been able to do successfully is make me appreciate my Roomba 880.
Build quality is fantastic and the vacuum itself is best-in-class. Unfortunately, this is all rendered useless by the terrible software.
* Initial setup of the wireless network failed multiple times, the unit just hangs.
* Software updates failed via the app, I had to download the most recent firmware from the Dyson website and install it via USB.
* The vacuum does not respond quickly to commands sent via the app
* There is no way to guide the robot from the app
* It gets stuck on everything. EVERYTHING.
I have a Noguchi Cyclone table, and if I hadn't just dropped a grand on this thing, I'd be amused at how sad the lil robot looks trying to figure out how to get itself off of the shallow base.
It's also fun watching it attempt to navigate from underneath a normal, boring chair. Most recently, it took over 5 minutes- which is a bummer given the relatively short battery life.
* The battery just dies. The lil feller doesn't even have time to get back to its charging base.
* It apparently takes around 3 hours to charge with a 45 minute run time, and having done that multiple times in the 24 hours that I’ve owned it, it has yet to successfully clean a single 400 square foot room.
Kills me to say it, but do not buy this thing- yet. It hasn’t been officially available in the US for very long (early August, I believe), so the next update will be the first chance to apply whatever they’ve learned about US homes to their algorithms. Hopefully that gets released before my return window is up, because as it stands, this machine is definitely going back.
My Best Buy number: 0963638630
No, I would not recommend this to a friend.
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+178points
207of 236voted this as helpful.
Carl's Review Comments
Enjoy futuristic cleaning power with the Dyson 360 Eye robot. This vacuum has a complex 360-degree vision system that observes and interprets its surroundings, ensuring your floors are thoroughly cleaned, and powerful Radial Root Cyclone technology effectively captures pollen and mold particles. The Dyson 360 Eye robot uses continuous tank tracks to maneuver around any obstacle.
Overall
5 out of 5
5 out of 5The Future Has Arrived
By BBright
Dyson's 360 Eye robot vacuum takes one thing off your chore list. This intelligent vacuum thoroughly picks up everything from dust to dog hair, all while you're at work or doing something much better than housework. Its efficiency makes up for its slow pace. Amazing to see this smart product available in my lifetime.
Carl
Los Angeles, CA
September 12, 2016
The 360 Eye has been available internationally for over a year now, and available in the US from Dyson for about a month.
+2points
2of 2voted this comment as helpful.
Enjoy futuristic cleaning power with the Dyson 360 Eye robot. This vacuum has a complex 360-degree vision system that observes and interprets its surroundings, ensuring your floors are thoroughly cleaned, and powerful Radial Root Cyclone technology effectively captures pollen and mold particles. The Dyson 360 Eye robot uses continuous tank tracks to maneuver around any obstacle.
Overall
1 out of 5
1 out of 5Unfortunately, this thing is terrible.
By Carl
I've been waiting for the US release of the 360 Eye since it was revealed in, what, 2014? Aside from generally liking Dyson products, I also hate my Roomba and was excited about the prospect of Dyson stepping in and doing this category the right way.
Unfortunately, the only thing it has been able to do successfully is make me appreciate my Roomba 880.
Build quality is fantastic and the vacuum itself is best-in-class. Unfortunately, this is all rendered useless by the terrible software.
* Initial setup of the wireless network failed multiple times, the unit just hangs.
* Software updates failed via the app, I had to download the most recent firmware from the Dyson website and install it via USB.
* The vacuum does not respond quickly to commands sent via the app
* There is no way to guide the robot from the app
* It gets stuck on everything. EVERYTHING.
I have a Noguchi Cyclone table, and if I hadn't just dropped a grand on this thing, I'd be amused at how sad the lil robot looks trying to figure out how to get itself off of the shallow base.
It's also fun watching it attempt to navigate from underneath a normal, boring chair. Most recently, it took over 5 minutes- which is a bummer given the relatively short battery life.
* The battery just dies. The lil feller doesn't even have time to get back to its charging base.
* It apparently takes around 3 hours to charge with a 45 minute run time, and having done that multiple times in the 24 hours that I’ve owned it, it has yet to successfully clean a single 400 square foot room.
Kills me to say it, but do not buy this thing- yet. It hasn’t been officially available in the US for very long (early August, I believe), so the next update will be the first chance to apply whatever they’ve learned about US homes to their algorithms. Hopefully that gets released before my return window is up, because as it stands, this machine is definitely going back.
Carl
Los Angeles, CA
September 14, 2016
Dan, with all due respect, while I appreciate your input, I spoke with the 360 Eye team today and they confirmed what I'd already been told and read elsewhere. The hardware is working as designed- the software just isn't there yet and my experiences are not unique.
Just today, during a single cleaning attempt, the unit has already had 4 faults, including a random airways fault. And then it shut off in the middle of the floor because it was out of power, despite it later reporting it had nearly a full charge.
This is a half-baked product, and as it stands, nobody should buy it. Hopefully this changes in the near future.
+9points
10of 11voted this comment as helpful.
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Carl's Answers
Enjoy futuristic cleaning power with the Dyson 360 Eye robot. This vacuum has a complex 360-degree vision system that observes and interprets its surroundings, ensuring your floors are thoroughly cleaned, and powerful Radial Root Cyclone technology effectively captures pollen and mold particles. The Dyson 360 Eye robot uses continuous tank tracks to maneuver around any obstacle.
Does it only vacuum (carpet)? What can it do with hardwood?
Enjoy futuristic cleaning power with the Dyson 360 Eye robot. This vacuum has a complex 360-degree vision system that observes and interprets its surroundings, ensuring your floors are thoroughly cleaned, and powerful Radial Root Cyclone technology effectively captures pollen and mold particles. The Dyson 360 Eye robot uses continuous tank tracks to maneuver around any obstacle.
How quickly does it clean in terms of sq/ft per minute/hour?
The only real answer to this is "slow"
Beyond that, I don't think anybody can give you a precise answer as it depends entirely on the layout of your home and what obstacles it might encounter.
Beyond that, I don't think anybody can give you a precise answer as it depends entirely on the layout of your home and what obstacles it might encounter.
7 years, 7 months ago
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Carl