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Michael
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- Review count1
- Helpfulness votes5
- First reviewOctober 19, 2016
- Last reviewOctober 19, 2016
- Featured reviews0
- Average rating4
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Michael's Reviews
You're excited to buy a new DSLR or mirrorless camera — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.
Customer Rating
4
Great service but issues with implementation
on October 19, 2016
Posted by: Michael
Verified Purchase:Yes
(Insurance plan for a high-end mirrorless camera)
This insurance plan has a great upside for photographers who will be outside and in the elements. Fair warning though, while the staff and service from Best Buy is impeccable, the actual sub-contractor who does repairs can be spotty. I brought in my camera to specifically get only a basic wet-sensor cleaning done and after two weeks I received the camera back with dust still on the sensor and the entire camera memory erased. With higher end-cameras where the user can customize settings and download applications, the contractor's consistent use of a factory reset can lead to hours of tedious work to reset the camera as desired. The staff at Best Buy however were more than helpful in rectifying the issue and ensuring they receive top marks for customer satisfaction.
This insurance plan has a great upside for photographers who will be outside and in the elements. Fair warning though, while the staff and service from Best Buy is impeccable, the actual sub-contractor who does repairs can be spotty. I brought in my camera to specifically get only a basic wet-sensor cleaning done and after two weeks I received the camera back with dust still on the sensor and the entire camera memory erased. With higher end-cameras where the user can customize settings and download applications, the contractor's consistent use of a factory reset can lead to hours of tedious work to reset the camera as desired. The staff at Best Buy however were more than helpful in rectifying the issue and ensuring they receive top marks for customer satisfaction.
My Best Buy number: 4149226611
My Best Buy number: 4149226611
I would recommend this to a friend!
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