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I got this plan with a 75 in tv and sound bar as a present for my dads retirement. I’m stationed a few states away and I didn’t want him trying to lift the tv or sound bar if anything went wrong and I wasn’t there to help. I assumed the service would include installation and moving it anytime he wanted but they provide more than that. Not only did they install everything; they set it up, trained him how to use everything, and continue to provide support. If anything at all goes wrong with the system the only lifting he has to do is his finger to dial the phone. Within a few days (usually sooner rather than later) they come out and fix anything wrong. Awesome service