A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
I have been a loyal Best Buy customer, but that has ended. I was having random shut downs with my laptop, contacted the geek squad via remote repair/tune-up. My computer was remotly controlled by the tech. and after 7 hours+ I noticed nothing happening, and no reply from the agent?? I called questioning the lack of anything- was told to bring my laptop to the store, not being told that I needed an appt for the Geeks- The next day another 1+ waiting only to find they cant do anything regarding my remote session?? 2+ hours later... Home again- long storey short after another 3hrs of calls and being on terminal hold, I demanded a refund- put on hold again, and was told in a short snippy way- my refund should be posted to my account in 5-7 days... Beyond Poor Customer Service.
My Best Buy number: 2207549306
What's not so great: I was left to call the support agents myself after 7hrs of 'repair'
Listen to your tunes on the go with this Mach Speed Eclipse 180G2 Series video MP3 player that features 4GB* of built-in flash memory to accommodate your favorite songs. The 1.8" color LCD screen offers a clear view of photos and video.
On sale, its a good back-up for our beach bag/stuff. Will not get another one when it fails. It has alot of functions, but being able to easily create playlists is important, and you can't with this device.
What's great about it: cost
What's not so great: You can't add an existing playlist- have to make them with the device, 1 song at a time!