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    September 14, 2017
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esspeajay's Reviews
 
2-Year Accidental Geek Squad Product Replacement
2-Year Accidental Geek Squad Product Replacement
2-Year Accidental Geek Squad Product Replacement
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Customer Rating
1 out of 5
1
great service if you never need it
on September 14, 2017
Posted by: esspeajay
from Florida
I had a HP Envy x 360. I had issues with it right away and sent it in for repair. The repairs where horrible. Things where loose, falling apart and in worse condition than when I sent it in and the screen was broken when I got it back. BTW: first week of ownership. Store manager wanted to send it back again. I owned it 1 week and waited nearly 3 weeks for repairs and now he wanted to send my business computer away for another three weeks. I convinced him to replace the computer which he did....and made me pay for another Geek Squad protection plan.....AFTER 1 WEEK!!! This time I've had the computer for about a year. there was a problem with the touchpad and the cheap rubber feet on the bottom had all fallen off. I know thats an issue with HP and not geek squad. $1000.00 for a computer and they put cheap stickers on for feet. Anyway, the feet where one of the main issues I sent it in for. After another three long weeks waiting for my computer I finally got it back today. No feet. More scratches on my desk I guess. and just as a bonus they deleted Google Chrome for some unknown reason.
My Best Buy number: 0743983509
Mobile Submission: False
No, I would not recommend this to a friend.
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