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October 30, 2016
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October 30, 2016
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Sarah's Reviews

HP - Pavilion x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 6GB Memory - 1TB Hard Drive - Sport purple, Ash silver

HP Pavilion x360 Laptop: Work from any location with this HP Pavilion x360 touch screen laptop. The 15.6-inch screen is easy on the eyes during long work sessions, and the flip-and-fold design lets you set up the device for maximum comfort. Bluetooth capability lets you pair this HP Pavilion x360 touch screen laptop with other components to transfer files or access music or media.

Customer Rating

Don't waste your time with HP

on October 30, 2016

Posted by: Sarah

I bought my Pavilion x360 9 months ago and the HD failed twice. It failed the first time at the end of August. I sent it in to HP, had to pay them for the privilege of shipping it to them, they had it for 2 weeks and I finally got my computer back after 3 weeks. Within 2 weeks, the new HD FAILED! I was without a computer again, this time for 2 weeks because they paid for one day shipping. When I received it back, I haven't been able to use it properly. I cannot set up my user account (tells me I need to download an app-but I can't download an APP and seriously why wasn't this handled before they sent it back), I can't personalize my computer because it says I'm not an administrator, I cannot open the start menu (I click on it and it literally does nothing), and I cannot use Cortana nor any of the icons across the lower bar. I've been trying to reach my case manager since Thursday (now Sunday) and I tried customer service today, and after 45 minutes on the phone with them trying to navigate the various menus and dumb-butt people, I get transferred to some fee-based software department where they refuse to help me without charging me even though it was HP's fault for sending me back a faulty computer. Don't waste your time with HP products. They are just terrible.

No, I would not recommend this to a friend.

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