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- First reviewMay 30, 2016
- Last reviewMay 30, 2016
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neo8820's Reviews
Ring Chime: With this indoor speaker, you can connect to your Ring Smart Video Doorbell using your home wireless network to receive audible alerts when you have a visitor.
Posted by: neo8820
Verified Purchase:Yes
I've had my Ring Pro and Ring Chime for almost a month and have decided to return it. I purchased the product right after launch so a few hiccups are to be expected. However, over the past month problems have increased. Ring would issue a firmware update a few times a week to fix one problem but two more would appear leading me to seriously doubt the competence of the development team and their ability to properly squash the large amount of bugs.
Most of the bugs manifest in one of the following ways these were all confirmed by Ring who said there was not a problem with my installation or WiFi signal strength and the problems were all on their end and to “give us time because this is a beta product”. Funny because I don’t remember reading anything about a Beta on the box or user agreement.
Alerts not sent to mobile device/Ring Chime
Button presses sent to the mobile/Ring Chime device as motion instead of a button press
False motion alerts exactly every 10 minutes. I had to uninstall the app from my phone to get some sleep a few nights.
Live view works maybe 50% of the time
Answering a motion or button press works maybe 25% of the time.
Night Vision would turn on/off throughout the day/night and the software registered this as a false motion alert
Button presses sent to the mobile/Ring Chime device as motion instead of a button press
False motion alerts exactly every 10 minutes. I had to uninstall the app from my phone to get some sleep a few nights.
Live view works maybe 50% of the time
Answering a motion or button press works maybe 25% of the time.
Night Vision would turn on/off throughout the day/night and the software registered this as a false motion alert
There are many more problems but the bottom line is the product does not work reliably as advertised. To make matters worse phone support is subpar. Expect lots of promises for call backs, etc. that never happen. Chat support is even worse. One chat took over an hour where there were periods of 15 minutes where I was waiting for the chat agent to respond to a message I sent.
My advice is to stay away from this company at least for the next year to see if they survive. They are a new company and with this many problems with their core product my guess is they won't be around for long. Even if your Ring works fine it won't once they discontinue their service and turn off their servers when they go belly up.
My Best Buy number: 0086097765
My Best Buy number: 0086097765
No, I would not recommend this to a friend.
Share this review:
+7points
9of 11voted this as helpful.
Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.
Posted by: neo8820
Verified Purchase:Yes
I've had my Ring Pro and Ring Chime for almost a month and have decided to return it. I purchased the product right after launch so a few hiccups are to be expected. However, over the past month problems have increased. Ring would issue a firmware update a few times a week to fix one problem but two more would appear leading me to seriously doubt the competence of the development team and their ability to properly squash the large amount of bugs.
Most of the bugs manifest in one of the following ways these were all confirmed by Ring who said there was not a problem with my installation or WiFi signal strength and the problems were all on their end and to “give us time because this is a beta product”. Funny because I don’t remember reading anything about a Beta on the box or user agreement.
Alerts not sent to mobile device/Ring Chime
Button presses sent to the mobile/Ring Chime device as motion instead of a button press
False motion alerts exactly every 10 minutes. I had to uninstall the app from my phone to get some sleep a few nights.
Live view works maybe 50% of the time
Answering a motion or button press works maybe 25% of the time.
Night Vision would turn on/off throughout the day/night and the software registered this as a false motion alert
Button presses sent to the mobile/Ring Chime device as motion instead of a button press
False motion alerts exactly every 10 minutes. I had to uninstall the app from my phone to get some sleep a few nights.
Live view works maybe 50% of the time
Answering a motion or button press works maybe 25% of the time.
Night Vision would turn on/off throughout the day/night and the software registered this as a false motion alert
There are many more problems but the bottom line is the product does not work reliably as advertised. To make matters worse phone support is subpar. Expect lots of promises for call backs, etc. that never happen. Chat support is even worse. One chat took over an hour where there were periods of 15 minutes where I was waiting for the chat agent to respond to a message I sent.
My advice is to stay away from this company at least for the next year to see if they survive. They are a new company and with this many problems with their core product my guess is they won't be around for long. Even if your Ring works fine it won't once they discontinue their service and turn off their servers when they go belly up.
My Best Buy number: 0086097765
My Best Buy number: 0086097765
No, I would not recommend this to a friend.
Share this review:
+36points
36of 36voted this as helpful.
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