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- Review count1
- Helpfulness votes17
- First reviewFebruary 7, 2017
- Last reviewFebruary 7, 2017
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- Average rating5
- Review comment count1
- Helpfulness votes7
- First review commentApril 7, 2017
- Last review commentApril 7, 2017
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ChefLater's Reviews
The Samsung Double Wall Oven has steam cooking so you can bake and roast with professional results. Steam cook delivers moisture at precise times for a crisp, browned outside, and tender inside. Dual convection circulates air faster for more even and efficient cooking results. The 5.1 cu of capacity can accommodate a roast, multiple casserole dishes, or several racks of cookies.
Customer Rating
5
Ultimate Wall Oven-Samsung Elite Service Worthless
on February 7, 2017
Posted by: ChefLater
I bought this oven back in November, after several delays it was installed 1/27/17... beautiful huge interior, every great feature, definitely the Ultimate Wall Oven that others will be measured against for some time to come. Huge surprise that clock won't stay visible! Also surprised that the step-by-step cooking instructions only show Samsung app-based recipes, hope this expands. Warmed up one meal that evening; next day ovens would no longer heat up. Since BBY's Geek Squad staffing is so short-handed, they can't take a look for another 2 weeks, not to fix, just look! Called Samsung ELITE SERVICE which is the worst ever. This was my second call, and neither rep even knew they made a wall oven. This last rep asked for a model number, when I gave it to him directly from the ABOUT OVEN display; he tells me it didn't exist! Wait on hold, he finds out the hidden model is on the inside bottom door hang, which is totally different. Tells me to figure it out myself with BBY. Whatever company #SamsungAppliances has contracted with for this #SamsungEliteService needs to know what's happening fast or will lose a big client... and should! If this really is an in-house group, maybe they should consider hiring a professional customer service company like #Maritz instead, but TRAINING is essential. FYI, I also spent big bucks on Samsung Family Hub Refrigerator, which so far is great. Right now I'm waiting for a replacement oven to supposedly arrive in another month, which will mark over 4 months without an oven!
My Best Buy number: 041668338
I would recommend this to a friend!
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+13points
17of 21voted this as helpful.
ChefLater's Review Comments
The Samsung Double Wall Oven has steam cooking so you can bake and roast with professional results. Steam cook delivers moisture at precise times for a crisp, browned outside, and tender inside. Dual convection circulates air faster for more even and efficient cooking results. The 5.1 cu of capacity can accommodate a roast, multiple casserole dishes, or several racks of cookies.
Overall5 out of 5
5 out of 5Ultimate Wall Oven-Samsung Elite Service Worthless
By ChefLater
I bought this oven back in November, after several delays it was installed 1/27/17... beautiful huge interior, every great feature, definitely the Ultimate Wall Oven that others will be measured against for some time to come. Huge surprise that clock won't stay visible! Also surprised that the step-by-step cooking instructions only show Samsung app-based recipes, hope this expands. Warmed up one meal that evening; next day ovens would no longer heat up. Since BBY's Geek Squad staffing is so short-handed, they can't take a look for another 2 weeks, not to fix, just look! Called Samsung ELITE SERVICE which is the worst ever. This was my second call, and neither rep even knew they made a wall oven. This last rep asked for a model number, when I gave it to him directly from the ABOUT OVEN display; he tells me it didn't exist! Wait on hold, he finds out the hidden model is on the inside bottom door hang, which is totally different. Tells me to figure it out myself with BBY. Whatever company #SamsungAppliances has contracted with for this #SamsungEliteService needs to know what's happening fast or will lose a big client... and should! If this really is an in-house group, maybe they should consider hiring a professional customer service company like #Maritz instead, but TRAINING is essential. FYI, I also spent big bucks on Samsung Family Hub Refrigerator, which so far is great. Right now I'm waiting for a replacement oven to supposedly arrive in another month, which will mark over 4 months without an oven!
ChefLater
St. Louis, MO
I NEED TO CHANGE THIS from 5 to 1 star!
April 7, 2017
NEED TO CHANGE THIS from 5 to 1 star! Replacement didn't work either! Stay away, these do not work! Samsung has no idea how to fix, or even that they make wall ovens! Best Buy admin, please change this rating for me so that no one else suffers like I am.
+7points
7of 7voted this comment as helpful.
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