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August 12, 2013
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August 12, 2013
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stoveuser's Reviews

KitchenAid - 6.3 Cu. Ft. Self-Cleaning Freestanding Double-Oven Dual Fuel Convection Range - Silver

KitchenAid Range: Making multicourse meals is easy with 2 ovens and 6 burners featuring a variety of heat outputs to suit your needs. Even-Heat True Convection technology helps eliminate hot and cold spots for consistent results.

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This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
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Customer Rating

Stove Burners Great, oven not so much.

on August 12, 2013

Posted by: stoveuser

from Birmingham, AL

Gender:Male

Age:55-64

Verified Purchase:Yes

Ovens didn't work at all. Never reach operating temperature. Just "preheat" for over an hour without functioning. Kitchenaid sent warranty service tech (a Sears repairman) who talked with his office and tech department for over an hour with the stove disassembled. None of them could agree on the proper wiring diagram associated with the mother board in the stove in my kitchen. They gave up. and scheduled another service call for 10 days later . I called Best Buy tech. and they were very helpful They agreed that it must be the motherboard (user interface control board) and said they would have one overnighted to me and a technician to install it in three days. Motherboard didn't arrive so not sure what will happen next. This product is not adequately supported by manufacture warranty / tech support

My Best Buy number: 0312726186

What's great about it: Beautiful Stove. Burners work great and have a variety of BTU settings

What's not so great: Neither of the two convection ovens worked at all.

No, I would not recommend this to a friend.

Quality