steve1035's contributions

Share steve1035's profile

steve1035

steve1035's stats

Reviews

Review count
1
Helpfulness votes
7

First review
January 13, 2014
Last review
January 13, 2014
Featured reviews
0
Average rating
1

Reviews comments

Review comment count
0
Helpfulness votes
0

First review comment
None
Last review comment
None
Featured review comments
0

Questions

Question count
0
Helpfulness votes
0

First question
None
Last question
None
Featured questions
0

Answers

Answer count
0
Helpfulness votes
0

First answer
None
Last answer
None
Featured answers
0
Best answers
0

steve1035's Reviews

Harmony Remote Control Programming

Eliminate your unwieldy collection of remotes and start using one device. Our professional installer will program your new learning remote control (such as a Logitech Harmony remote) for easy operation of your TV and home theater components. Perform commands like Watch a DVD or Listen to Music with the push of a single button.* This service takes about an hour to complete.

Read all reviews for this product

Verified Purchaser
Customer has been confirmed to have purchased the item from Best Buy.
Verified Purchaser
Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Worst scheduling system in the universe!

on January 13, 2014

Posted by: steve1035

from Fort Lauderdale, FL

Verified Purchase:Yes

I spent over an hour on the phone to schedule the appointment. The initial voice selection of routing was long and still didn't provide the right choices so I was handed off to three operators before I got to one that could help me. Once the appointment was scheduled, I had to be transferred to someone else to pay for the service call, which took so long the agent that scheduled the appointment decided to call me back once someone picked up. It was a half hour before he called back. The service technician that came was not able to solve the issue so I had to call back and schedule another appointment and add an additional tech because my tuner was too heavy for him to pick up. I went through similar delays on the call to set up the next service call and ultimately got my call dropped after 45 minutes on the phone. I called back again and got the return service call scheduled. This took another half hour. I didn't receive an email confirmation of the service call, but the technician did show up eventually. If Best Buy is trying to run off customers and reduce service calls they have put together the perfect system.

What's great about it: Last tech was capable.

What's not so great: Scheduling system is the worst.

No, I would not recommend this to a friend.

Share this review:

+7points

7of 7voted this as helpful.

steve1035's Review Comments

steve1035 has not submitted comments on any reviews.

steve1035's Questions

steve1035 has not submitted any questions.

steve1035's Answers

steve1035 has not submitted any answers.