Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(455 Reviews)
Rating breakdown 455 reviews
5 Stars
255
4 Stars
79
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
386)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Posted by: Teezee
Verified Purchase:Yes
Only bad thing is the spout is well above the bottom so you have to take the filter off in order to obtain the water underneath it.
Otherwise, great product!
Written by a customer while visiting zerowater.com
Posted by: Susan D
Length of ownership:1 month
Verified Purchase:Yes
We are very pleased with this item. I would recommend replacing the plastic spout with a metal one since the other components are metal.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: susani
Length of ownership:1 month
Verified Purchase:Yes
I cannot use it. It leaked when I put it together. I fixed it. One month later it started leaking again all over my laminate floor. My floor ruined and I am very unhappy with this product. The lady that I spoke to could care less.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, December 30, 2022
We apologize for the leaking spigot on your glass dispenser, this is not a common issue with this model and we would have most certainly sent you a replacement to solve the problem. We understand your frustration and we will processing your no cost return as quickly as possible. Thank you for your feedback and we appreciate your business.
Written by a customer while visiting zerowater.com
Customer Rating
1
Doesn’t work! DEFECTIVE PRODUCT STAY AWAY
on April 7, 2023
Posted by: Kiank
Length of ownership:1 week
ORDER #230503
This product looks nice but doesn’t work AT ALL. The water drips down from the side of the filter and only filters about 70% of the water. The rest of the water just drops down into the glass tub. I water tested it and my levels are at 150-180. I took a risk by getting this even though the reviews were poor I figured maybe they had a couple products that just were made incorrectly but NO THIS PRODUCT DOESN'T EVEN WORK.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 10, 2023
We apologize for the leaking reservoir on your glass dispenser, this certainly is not the norm for this product. We are sending you a whole new unit and we again apologize for the inconvenience.
Written by a customer while visiting zerowater.com
Customer Rating
1
leaking issues
on April 26, 2023
Posted by: Tag56
I have bought 2 Glass water dispensers and two extra boxes of 8 count filters. The water tastes great but the filters last only 1 to 2 weeks. My new issue is that I have tried 3 new filters and all of them do not thread correctly and leak out the sides. I even had others try to make sure it was not me.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 26, 2023
We apologize for the leaking reservoir on your glass dispenser, an order for a replacement has been placed and it should arrive in 5 to 7 business. We apologize for the inconvenience and we appreciate your business.
Written by a customer while visiting zerowater.com
Customer Rating
5
Love this filter
on December 22, 2023
Posted by: greenwildnature1
Length of ownership:1 year or longer
I have it for more than a year, just love it. Especially that it has less plastic. Easy to clean. Looks beautiful on my counter top
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
5
Bought for hurricanes, but use it every day!
on May 7, 2024
Posted by: Prepared Mom
Length of ownership:1 year or longer
I bought this for disasters, including hurricanes; but I keep it on the counter by the refrigerator. I use this water to make clear, clean ice. My husband uses this water for his coffee machine. Grandson keeps a small one in his refrigerator for cold water.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
Filters are loose
on May 14, 2024
Posted by: Chris117
Length of ownership:1 year or longer
The threaded portion where the filters get screwed in are not the same. One seals really well and the other does not no matter what filter I use or how tightly I set it in. This is allowing water from the upper tank to leak into the lower one resulting in very poor filtration.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, May 16, 2024
We apologize for the leak with the filter adaptor is leaking with your bottle system, a replacement parts kit has been ordered and we will try to have that shipped out to you as soon as possible.
Written by a customer while visiting zerowater.com