Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(455 Reviews)
Rating breakdown 455 reviews
5 Stars
255
4 Stars
79
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
386)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Customer Rating
5
Best tasting water and so easy to use
on October 18, 2019
Posted by: healthyday
Length of ownership:6 months
After years of crawling under the sink to replace filters on a reverse osmosis filter, we found Zero Water.
The Zero Water 40-cup water dispenser is convenient and easy to use. Our water tastes better than ever. I love that I can test it with a meter rather than relying on a green light to change to red to know to that it is time to change the filter!
The Zero Water 40-cup water dispenser is convenient and easy to use. Our water tastes better than ever. I love that I can test it with a meter rather than relying on a green light to change to red to know to that it is time to change the filter!
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
One day of use. Foul taste & Smell in water.
on April 18, 2020
Posted by: Pratiksha
Length of ownership:1 week
I brought this 1 day back. First day, water tasted great.. PPM 0 as promised. Second day, there was a foul smell and taste in water, PPM came 475. How come such drastic change in PPM where my tap water PPM remained same.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater, ZeroWater, April 22, 2020
Please call customer service at 800-503-2939 so we can address this issue.
Written by a customer while visiting zerowater.com
Posted by: Verified Putchaser
Length of ownership:1 month
Verified Purchase:Yes
I enjoy and use the product regularly. Water from this urn gets used in coffee, cooking, beverages, etc. The materials of the glass and metal parts seems solid. The biggest design weakness so far is how high up the spigot is. Several cups of water are basically inaccessible.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Bill S
Length of ownership:1 month
Verified Purchase:Yes
After less then three weeks... the water tastes link an lemon or orange. Weird.
We cannot afford to replace the filters 3 times in two months.
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Posted by: Courtney
Length of ownership:1 month
Verified Purchase:Yes
The spicket that the way pours out of us super cheap and can easily break. Otherwise it works well.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
Poorly Designed and Filters Wear Out Sooner
on April 1, 2021
Posted by: Dissatisfied Customer
Length of ownership:1 year or longer
I have had this product for over a year. Buyer beware, I often have to discard a filter after a week because the water sits at the top. You have to dump the water out (at the bottom) prior to filling to get the normal lifespan I’ve been accustomed to with other dispensers (customer since 2016). I bought one for my parents and the same happens to them; they went back to bottled water.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, April 20, 2021
Sometimes the filters will develop an air pocket inside them. This can happen as the filter contents settle in transit or during the filtration process as air bubbles can become trapped inside of the filter. Then once the water level in the pitcher meets the air pocket it can stop or severely slow down the flow of water through the filter due to the pressure of the water both above and below the air pocket inside the filter. First try unscrewing the filter, then re-installing it. If that does not work to alleviate this, it is best to lift the filter and reservoir out of the pitcher or dispenser and tap the side of the filter using moderate force to help break up the air pocket. Then take just the filter & reservoir to the sink and put about an inch of water into the reservoir and allow that to run through the filter and right into the sink to displace and dispel the air pocket. After that has completed then return the filter and reservoir to the pitcher or dispenser and continue to filter water as normal.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday, 8 AM to 8 PM CST.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday, 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Posted by: Lauri
Length of ownership:1 month
Verified Purchase:Yes
I love this - it reduces the time in having to fill the pitcher over and over.
Written by a customer while visiting zerowater.com
Posted by: Kathe
Length of ownership:1 week
Verified Purchase:Yes
I love it, and the excellent taste of the water. No more lifting heavy Alhamdra bottles for me. Thank you!
I would recommend this to a friend!
Written by a customer while visiting zerowater.com